Machine Learning Engineer, Marketplace

Job Description

Company Description
UserTesting is a 400-person company headquartered in San Francisco, California with offices in Atlanta, Georgia and Edinburgh, Scotland. We are rapidly growing in all of our locations to singularly address the need for empathy for customers and we are able to thoroughly understand their issues through our unparalleled software. Our ability to help you understand the customer experience is unmatched in the software industry.UserTesting is venture backed by Accel and OpenView, and we enable every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed of business demands. Product teams, marketers, digital and customer experience executives are able to quickly and confidently create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including half of the top 100 brands in the world, and has delivered human insights to over 35,000 different companies to-date.
Job Description
We're looking for an experienced operations research scientist or machine learning engineer to lead our efforts around automating operations and managing our panel marketplace. Capabilities we are looking to develop cover a range of interesting and challenging problems, from making sure that our customers are matched with the most impactful users, to optimizing our access to millions of possible participants and speeding up our customer time-to-value. Machine Learning and Operations Research are at the heart of this effort and an essential ingredient in UserTesting’s aggressive growth plan and vision for the future.We love machine learning engineers who are motivated not only by researching new solutions, but by owning the problem end to end, and delivering great user experiences. You will be working in a fast-paced environment, working across teams and organizations, and should be comfortable with a rough first-pass solution in order to accelerate learning before bringing out the big Deep Learning guns. As UserTesting, we love building elegant user experiences, with a passion for the customer experience and deeply understanding our users. In addition to green-field research and development, you will be excited to be developing new features, maintaining existing code, fixing bugs, and contributing to overall system design. This role is available in Edinburgh, Scotland and is permanent. Responsibilities

• Design, build, develop, validate, produce, monitor, and maintain machine learning and deep learning models
• Work very closely with product teams to identify opportunities for optimizing our ecosystem and translate them into actionable data science projects
• Develop a vision for a wide-ranging system to tackle a complex, multidimensional optimization problem and breakdown work into concrete deliverables
• Be a part of an engineering team with responsibility for algorithms, modeling, engineering and production scaling and support
• Work with data engineers to design data pipelines to effectively store, normalize, and access data

Requirements

• 3+ years of programming experience, proficiency in Python, Java, Scala or C++
• 3+ years industry experience in building and producing machine learning and deep learning models in Python or another programming language
• Advanced Degree preferred (MA or PhD) in computer science, operations research, economics, engineering or statistics
• Experience with building Natural Language Processing (NLP) deep learning models a strong plus
• Expertise in several of the following domains: operations research, logistics, optimization, marketplaces, auctions, game theory, natural language understanding
• Experience with open source machine learning toolkits: Tensorflow, Keras, Theano, Scikit-learn, Pandas, Numpy, etc.

Additional InformationBesides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace.
UserTesting is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.Learn more about what it is like to work at UserTesting at https://www.usertesting.com/about-us/jobs