Product Manager

Job Description

About Us Vision Critical is a software company that specializes in gathering and applying the hardest-to-reach customer data. Using proprietary technology and processes, Vision Critical is able to deeply engage any audience to increase voluntary customer data capture and apply that data to improve customer experience. With its unique, relationship-based approach, Vision Critical’s Sparq platform lets brands directly interact with communities of opted-in customers. Unlike traditional voice-of-customer methods, Vision Critical unlocks the real-time feedback that companies need to build better products, deliver better services and achieve better business outcomes hand in hand with their own highly-engaged, well-profiled customers. Hundreds of high-performing organizations across multiple industries benefit from Vision Critical’s technology and guidance, including BuzzFeed, LinkedIn, GoDaddy, VMware, and more . To learn more about Vision Critical, follow us on LinkedIn , Facebook and Twitter , or visit us at www.visioncritical.com . Equally important to the success of our business are our people. We couldn’t do what we do without our awesome VC’ers and look forward to welcoming a new VC’er, you to our VC family. Come be great with us, #TheVCWay. The Team The product team in Toronto is responsible for building solutions to enable our customers to deliver exclusive interactive experiences to their customers. We are currently working on building out an engagement platform to nurture customer relationships with the goal of understanding what customers want and when they want it. Our team works at a fast pace, loves to collaborate, and is relentlessly focused on delivering experiences not just features. We strongly believe in the following principles: ● All for one. We win working as a team. Team productivity trumps individual productivity. We go out of our way to help each other. ● Design first – We talk to our customers, and design solutions to meet their needs. ● Ship It . We're all makers/builders. We believe in finishing, delivering, then iterating. About you We’re looking for an experienced product manager who likes to move fast and experiment. We are a data driven team that likes to test and challenge hypotheses. We are looking for a Product Manager to direct, manage and innovate, and deliver magical customer experiences. Working with designers and engineers you will help deliver new features and functions that meet the needs of our customers. You don’t easily get flustered, and you have the ability to manage a complex task with lots of moving parts. You see communication as a vital part of the team’s success, as well as have a strong quantitative focus. You know which tools to use to gather data and feedback, and the skills to make sense of it. Finally, you should have experience in leveraging insights to drive action

What you are looking for:

• Executing product strategy, road mapping, and prioritization of tasks related to driving the core customer experience.
• Working with our software development team to drive the product forward, taking cues from and relaying information and feedback from users to the rest of the company.
• Constantly collecting information and data from user behaviour to inform product direction and communicating these to relevant stakeholders.
• Innovating on the product and execute in-place initiatives to on-board customers and increase retention.
• Communicating roadmaps and metrics clearly to cross-functional teams to ensure quality collaboration on actionable items.

Required Skills & Experience:

• 3+ Years of Product Management Experience
• Experience working in a high growth B2C company
• Product Management experience in any of the following areas would be an asset: AdTech, Mobile and/or Social.
• You are a collaborative team player who can communicate effectively with both technical and non-technical audiences
• You aren’t afraid to dive in and learn a new area and try new things
• Experienced working in an agile software development environment
To apply please submit your resume along with an example of a successful or unsuccessful experiment that you’ve conducted as a product manager. Explain your hypothesis, the data you collected and how you determined the result.

Ready to join our team? If you are customer and people centric and are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now. Please note that due to the high volume of applications received, only short-listed candidates will be contacted. We know there are many options in the marketplace and want to sincerely thank you for your interest, and taking the time to apply to Vision Critical. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. #LI-HK Apply for this job