Senior Implementation Consultant

Job Description

Senior Implementation Consultant Cincinnati, OH Job Summary Paycor is a key player in the HCM software as a service market. We build, sell, and service our own proprietary payroll, time, and HR platform. The heart of our mission is to Take Care of the Client First and to Take Care of Each Other so that we can provide an equally rewarding client AND associate experience. Client onboarding is at the crux of our business. It’s the key to lasting client satisfaction and retention. Our mission is to solidify clients’ decision for choosing Paycor as a trusted business partner. We utilize cloud-based project management software and a dedicated team structure to enable collaboration, free-flowing communication, and efficient problem-solving to avoid surprises for both clients and associates. To help us succeed in this mission, we’re seeking candidates who have that unique service orientation and are capable of providing “an amazing experience” to new clients to ensure long lasting satisfaction and retention. Paycor’s Implementation Consultants are responsible for utilizing best-in-class implementation practices to onboard Paycor’s small market client base. Regardless of level, Implementation Consultants serve as the primary client contact to execute project tasks and ensure timely completion of key milestones. They’re responsible for providing consultative input on our products and services to effectively meet clients’ business requirements. Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize Paycor’s software application to maximize their business productivity, client satisfaction, and ultimately retention. Paycor offers a rewarding employment environment; one where we work and play equally hard. If you’re interested in being a part of a winning team with people who have a similar passion for servicing clients this is the right opportunity for you. Essential Duties and Responsibilities

• Coordinate the conversion of our client's to Paycor’s human capital product platform
• Project responsibilities will include identifying client policies, setting clear expectations and deliverables of the implementation process, completing pre implementation verification to ensure accuracy of converted date and communicate client needs to their dedicated support representative
• Work closely with sales partners to ensure client expectations are being met
• Train new users on Paycor systems remotely through desktop connections
• Troubleshoot hardware and software system problems for clients
• Investigate, analyze and recommend solutions for client service issues and improved conversion processes
• Provide technical and payroll expertise to support the sales team on an as needed basis
• Perform assigned responsibilities relating to client service such as lost account management, proactive calls, banking issue resolution and client’s first payroll processing just to name a few
• Other duties as assigned

Requirements

• Four-year degree or equivalent experience
• 2-3 years experience in a client service position; prior implementation, project management or business to business sales experience a plus
• Knowledge of payroll preferred; must demonstrate payroll knowledge through Paycor training and testing process
• Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
• Strong communications and interpersonal skills
• Strong organizational and time management skills
• Flexibility in scheduling to meet client needs with short turnaround
• Ability to manage project completion with tight deadlines
• Ability to work efficiently and effectively on project teams