SAP Ariba Customer Engagement Executive- West Region Job

Job Description

Requisition ID: 228248
Work Area: Sales
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Ariba Sr Customer Engagement Executive

Location: Home Office- West Region

JOB DESCRIPTION:

The Senior Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned SAP Ariba customer accounts, including account management strategies as well as engagement and expansion plans to ensure optimal growth within these customers. The focus of this position is twofold, to align the SAP Ariba experience with the customer’s corporate procurement strategy and to maximize the value that customers receive by leveraging the SAP Ariba subscription software. The CEE is expected to serve as the primary point of contact for the customer. Through regular communication, the CEE will set mutual strategy, manage/monitor the application deployment, ensure satisfactory support of the program via services and technical channels, and continuously evaluate usage for growth opportunities. The CEE is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the SAP Ariba value proposition in order to leverage adoption of our solutions and services necessary to support the customer. The CEE is home based with expected travel up to 50-75%.

EXPECTATIONS AND TASKS:

• Develop and implement account strategies and implementation plans for emerging and renewal customers that further existing account adoption and identify new business opportunities within assigned accounts. These plans should:
  • Increase spend under management, network adoption, transaction volume and trading relationships on the Network
  • Ensure rapid adoption and enablement of solutions that drive network value for the customer
  • Expand business process automation across the specific Line of business applications
  • Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have.
  • Track SLA performance and overall customer satisfaction
• Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
• Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
• Act as primary escalation point for cloud solutions for those accounts within their portfolio
• Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of renewal and network growth
• Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
• Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships
• Manage new account assignment into portfolio

WORK EXPERIENCE:

10+ years of experience in the following areas:

• Managing complex customer engagements through customer engagement and/or project management
• Commercial experience including experience developing account management plans and contract negotiations
• Supply chain, Finance, and/or Procurement and eBusiness expertise
• Experience in SaaS, cloud, or multi-tenant environments (SAP Ariba a plus)

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
• Bachelor equivalent, Masters a plus

The SAP ARIBA #BeREAL Pledge

SAP Ariba strongly values being recognized as a customer-centric organization. We’ve created our #BeREAL pledge to ensure that all SAP Ariba employees factor optimizing the customer experience into every business decision that they make.

What exactly does #BeREAL stand for? The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise.

“To become a part of the SAP Ariba team, we ask all applicants to share experiences that embody the #BeREAL pledge.”

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: C [email protected] ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - USA