Product Manager - Cloud Services / IoT / IIoT

Job Description

Job Description Job ID: VID005502
About Us
Videojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services. Our goal is to partner with our customers in the consumer packaged goods, pharmaceutical, and industrial goods industries to improve their productivity, to protect and grow their brands, and to stay ahead of industry trends and regulations. With our customer application experts and technology leadership in continuous ink jet, thermal ink jet, laser marking, thermal transfer overprinting, case coding and labeling, and wide array printing, Videojet has more than 325,000 printers installed worldwide. Our customers rely on Videojet products to print on over ten billion products daily. Customer sales, application, service, and training support is provided by direct operations with over 3,000 team member in 26 countries worldwide. In addition,the Videojet distribution network includes more than 400 distributors and OEMs, serving 135 countries.
Description

The Technical Product Manager, Cloud Services will own the connectivity technology that underpins Videojet cloud and IIoT (Industrial Internet of Things) / Industry 4.0 initiatives and associated businesses. This person will be tasked with identifying better, more robust ways for Videojet to connect industrial equipment to its cloud systems and for driving global adoption of these connectivity technologies. This person will establish connectivity product requirements and work with R&D teams to integrate these requirements into connectivity devices as well as across Videojet marking and coding equipment.

Responsibilities include:

Global Connectivity Owner

• Build and prioritize connectivity R&D roadmap to facilitate cloud-enabled business growth and solve critical issues with existing technologies
• Identify technical barriers to connection sustainability and/or connected device adoption and create solution requirements to these barriers
• Gather input from a variety of sources (Customer connectivity stakeholders, field technical teams, equipment product owners / planners, service product managers, internal equipment reports) for new product concepts to solve customer connectivity challenges and to facilitate the deployment of new cloud-enabled features
• Manage technical connectivity requirements for all new Videojet products
• Coordinate daily and weekly Videojet connectivity reporting, including internal and external usage and identifying potential emerging connectivity issues
• Assist local Videojet commercial teams with deal connectivity and demo support, as needed

Technical Escalations Management

• Manage global technical escalations for VideojetConnect product lines
• Train global and regional technical support teams on installation and use of connectivity products / platforms, including regular cadence for communication of technology enhancements to regional teams
• Work with country-level technical teams to manage IT and connectivity challenges with Videojet equipment
• Work with R&D project manager(s) to plan sprint process to resolve escalations and balance resourcing of MOL / escalation work vs. new product and feature development

Market & Competitive Assessment

• Get to Gemba to really understand customer packaging environments, connectivity challenges, IT concerns, and unmet needs
• Maintain knowledge base of industrial connectivity / IIoT trends and technology developments, including emerging customer requirements, competitive actions, and other packaging industry developments that may affect Videojet printer interactions

Job Requirements
Qualifications

Education and Experience:

• The successful candidate will have the following experiences, characteristics, and competencies:
• BS or MS in Computer Science, Computer Engineering, MIS, or Business Management
• Advanced degree in business (MBA) is a plus
• Minimum of 4 years of overall work experience with a strong background in systems engineering, IT, and/or product management
• 2+ years of Product Management experience in software, network management, IoT or M2M environment
• Develop project business cases and customer Return on Investment (ROI)
• Deep appreciation for the Customer mindset. Confirmed ability to think Customer-first; successful track record in building strategies and solutions to meet Customer needs
• Has demonstrated project leadership including successfully defining and launching product innovation
• Experience with Agile/Scrum development environments is desired
• Able to communicate clearly in both verbal and written forms with diverse audiences internal and external to the company
• Interpersonal Skills – Validated ability to influence cross-functional teams without formal authority and provide influence to achieve business results across multiple teams who may have different goals.
• International Skills – Able to understand, recognize and work within a multicultural and international environment.
• VOC Skills (interviewing and observing) – Able to build strong rapport and relationships with customers as to gain in-depth understanding of customers’ problems and needs.
• Travel – Ability to travel 20% nationally and internationally

Key Relationships:

• Reports to: Director, Service Product Innovation
• Key Relationships: Works closely with Hardware and Software R&D teams, Global and Regional Technical Support and Escalations teams, local connectivity champions, regional Service Product Managers, Procurement, Technical Training, and key customer IT stakeholders.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.