Call Center - San Antonio - PM - Bilingual - Part Time

Job Description

Call Center - San Antonio - PM - Bilingual - Part Time - 47036

[[custCareerSiteTeam]] - USA San Antonio, Texas

Research Interviewer Call Centers

Position Overview

This position is responsible for placing outbound telephone calls to households across the United States to enlist the household’s cooperation to participate in a survey or to recruit them to participate in a Diary, Panel, or to pace additional calls to client-specific studies. This position could also be responsible for placing reminder calls to respondents.

Job Responsibilities

• Practice exceptional customer service and telephone techniques

• Follow strict guidelines for obtaining consistent unbiased data

• Utilizing a keypad while following specific dialing guidelines

• Deliver complex verbatim scripts for 90% of survey

• Ability to maintain participant’s engagement throughout a lengthy survey with a high level of complexity

• Ability to maintain a high level of patience and professionalism throughout lengthy surveys

• Ability to listen and accurately capture respondent answers over the phone

• Persuade reluctant respondents to participate in surveys and diaries

• Maintain confidentiality of procedures, scripts and respondent information

• Demonstrate the ability to move around within a survey to add, delete or change information when appropriate

• Ability to meet stringent quality assessments standards and call monitoring requirement

• Cooperate with co-workers and management while working toward department goals

• Maintain center standards for performance and productivity

• Follow all center policies and procedures as outline in the call center policy addendum

• Participate in other studies as assigned

Position Expectations

• Ability to arrive at work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals

• Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection

• Personable and willing to quickly build professional relationships over the phone

• Able to explain difficult concepts in simple terms

• Willing and able to persuade respondents to participate in surveys

• Consent to be monitored and recorded while conducting surveys

• Goal focused with willingness to accept coaching and development

Position Requirements

• High School diploma or GED equivalency

• 18+ years of age

• 6 months of prior call center experience (Preferred)

• Computer and typing skills (Data entry)

• Reading ability

• Fluent in the English Language (Bilingual positions require fluency in English and Spanish)

• Prior experience in sales, education, customer service, collections, or similar (Preferred)

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn

• Ability to use a phone or wear a headset for extended periods of time

• Ability to use a computer keyboard and mouse

• Ability to use a 10-key pad to manually dial households

• Work environment is indoors, the majority of time is spent sitting at a desk

Schedule Requirements

• 3-5 shifts per week

• 20 hours per week (PT), (Extra hours based on business needs)

• Type of shift: Multiple shifts

• Flexible schedules: 4-6 Hours/Day (PT)

Job Type: [[filter2]]

Primary Location: San Antonio , Texas

Secondary Locations: [[custAdditionalLocation1]], [[custAdditionalLocation2]], [[custAdditionalLocation3]], [[custAdditionalLocation4]]

Travel: [[filter4]]

Relocation Approved: [[relocationPack]]

Hiring Manager Name: Jose M Diaz

Hiring Manager Title: Call Center Leader

Recruiter Name: Priscilla R George