Product Client Manager- Dallas, Texas

Job Description

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

What you’ll do

• Utilize both quantitative and qualitative advanced analytics techniques to analyze data, problem solve and find solutions to help our clients make the right decisions

• Directly work with senior and C-level clients of Fortune 500 tech companies: identifying opportunities to improve role and client experience

• Team with other service professionals to handle the most difficult situations to ensure we deliver significant value

• Structure change programs and execute on them to influence colleagues to take action

• Collect feedback to write a roadmap for IT development of an application or tool

• Use advanced mathematical and analytical methods to develop creative approaches to solve complex operational problems as it relates to their assigned client base

• Perform retention analysis to provide leadership insights into business performance and key client engagement metrics to drive future business initiatives

• Use complex quantitative analysis such as statistical analysis and predictive modeling to develop solutions to operational issues within assigned functions

• Surface insights and streamline repeat activities using data visualization

• Perform statistical analysis and build high quality prediction systems

• Surface insights and streamline repeat activities using data visualization utilizing tools such as Power BI

Requirements

• Degree in Science, Technology, Mathematics or Engineering required; specific degrees in Data or Business Analytics, Data Science, Economics or Engineering Management highly preferred

• Master’s degree in Information Systems Management, Engineering Management, IT/Analytics, or MBA highly preferred

• 3.5 GPA or higher

• Technology background is welcomed, but not required

• Having demonstrated leadership and work experience

Join our team!

You’ll be successful in the Product Client Manager role if you are highly collaborative, communicate clearly and effectively, have a passion for client service, are comfortable influencing and building trust-based value-added relationships with senior executives and have an understanding of product lifecycle including the drivers for new products and qualification criteria between the stages.

Job Requisition ID:39754

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