Technical Account Manager- Apptio Cloudability

Job Description

You:

You are the primary technical contact for all customers you engage with regularly from Director and C-Suite level customers as well as people from multiple divisions in an organization including Finance to DevOps. You will oversee the adoption of Apptio Cloudability’s platform for customers as the tool to use for cloud financial management ranging from Visibility and Allocation to Optimization.

You are the voice of the customer, the champion and advocate for their requirements with Engineering teams, contribute educational content to help customers derive more value from Apptio Cloudability, and help our product forward to solve customer pain points.

This role values the love of continual learning, a true desire to be in the cloud financial management space, and a desire to help customers save money to help their business be successful.

Us:

Technical Account Managers (TAM) play a very dynamic role for our organization. This department possess a unique ability to act as a liaison for our platform and expert guide to helping our customers manager their cloud spending. TAMs work in a cross team collaborative way to support customers with basic knowledge to the most complex strategies. Our TAM team is part of the larger Professional Services and Support Team, a tight-knit group of technically minded individuals committed to helping their customers adopt the product as the tool for creating cloud financial management and optimization.

What we want you to do:

• Engage a Fortune 500 customer, and debate efficient cloud architecture with an ops engineer or teach a finance director the fundamentals of visibility
• Complete a deep analysis using our analytics platform in order to build a persuasive deck for a customer executive
• Create feature enhancement requests resulting from interactive conversations with your customers in productboard to advocate on a customer’s behalf and then leverage the team for support while voicing the need in slack through questions and internal discussions
• Partner with teammates to contribute to your team’s growth by initiating and building out your own projects or rolling out a new process to repeat successful customers.

Basic Qualifications:

• Customer Focus – is dedicated to meeting the expectations and requirements of customers; uses first-hand customer knowledge for improvements in products, services, and processes; gains the trust and respect of the customer but can recognize when customers need to be reminded of guardrails and boundaries to protect your time and person.
• Adaptive Customer Management Flexibility - within a structured process knows when to creatively flex in order to find solutions or pivot to new ideas that will improve the current process or customer experience through iterative redesign. These skills are typically developed with several years of account experience
• Technical Problem Solving – uses logic and methods to solve problems with effective solutions; can see hidden problems in the setup of the software; learns and applies industry, company, product knowledge to solve problems. Can navigate complex data sets and pull out insights following a logical path of deduction. IaaS knowledge: AWS Certified Cloud Practitioner or higher (or equivalent knowledge) preferred.
• Directing Others – is good at establishing clear directions; sets appropriate objectives and workload for the client; lays out work in a well-planned and organized manner; maintains two-way dialogue with clients on work and results; is a clear communicator.
• Time Management – uses time effectively and efficiently; respects others time; focuses on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; calm under pressure when there are a lot of customers in line and knowing when to call in the cavalry.
• Travel as needed to ensure the success of critical customers.

*This is a Remote Position.

**Apptio benefits include Company-Paid employee health, dental, vision, life, and disability insurance, and generous contributions to a health savings account. We also offer participation in a flexible spending account, 401k and other voluntary programs.

The Company

Apptio is the leading software to fuel digital transformation. We help technology and finance leaders make smart decisions as they plan, analyze, and optimize technology investments in pursuit of digital transformation. Apptio’s software uses machine learning to translate technology costs and utilization across on-premises systems, vendors, projects, agile and cloud systems into a holistic, business-centric view. With Apptio, IT leaders make smarter digital transformation investments. Companies of all sizes and geographies trust Apptio to fuel their digital transformation, including 50% of the Fortune 100. For more information, please visit www.Apptio.com .

Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.