Community Associate - Philadelphia (Part-Time)

Job Description

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a motivated and organized Community Associate to join our team. In this role, you will be the face of Lyft, providing support to applicants and current drivers preparing them for success on the road. You will be responsible for providing a world-class customer service experience and will have the opportunity to drive our local operations through growing driver service initiatives and insightful feedback. This position will report into the Community Specialist. If you enjoy working with people, creating good experiences, are a self-starter, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Philadelphia (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

• Provide in-person support to current drivers to solve any issues that they may have
• Guide applicants through the onboarding process
• Support drivers with your knowledge of Philadelphia and the Lyft platform
• Prepare new drivers for what to expect and how to be successful on the road
• Communicate cross-functionally to solve driver’s pain points
• Uphold the Lyft standard of service while working with all drivers
• Flexible schedule: this is a Part-time role that will may require nights and weekends

Experience:

• 1+ years with in-person customer service roles such as retail, technical support or hospitality
• Impeccable customer service and problem-solving skills
• High energy with an outgoing, social personality—you love talking to people!
• You’re all about THE TEAM, ‘cause you know there’s no “I” in TEAM
• Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
• Ability to multi-task and switch into different modes during the workday/week
• Excellent verbal and written communication
• Proficiency with common technology tools like Slack, Zendesk, Google Suite, etc.
• Bonus points if you love ride-sharing so much that you're not just a passenger... but a driver too!
• Bilingual proficiency a huge plus

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.