Sales Associate - Pottery Barn Outlet

Job Description

Requisition Number: OT-16404
Area of Interest: Retail
Organization: Retail
Brand/Division: Outlet
Position Type: Casual
JOB DESCRIPTION
To provide customers with a unique shopping experience by utilizing excellent customer service, effective selling techniques and providing in-depth product knowledge in a fast-paced, specialty retail environment. Assist shipper/receiver and stockers with stock room and shipments. ESSENTIAL FUNCTIONS:
* Greet and welcome customers to the store with enthusiasm.
* Determine and understand customer needs by asking open-ended questions.
* Explain product features and benefits, while addressing customer needs.
* Suggest additional items while utilizing sales skills to build multiple sales.
* Ring items on the cash register and either gift-wrap or package items to avoid breakage or damage.
* Regularly provide feedback to store manager on customers reaction to merchandise and store.
* Anticipate and resolve customer service issues.
* Follow through on special orders and customer requests.
* Receive, ticket, package, log and ship stock merchandise as assigned.
* Locate and check merchandise in the stock room by utilizing the stock locator.
* Maintain displays and stock room through regular cleaning, straightening and dusting.
* Perform other tasks and projects as assigned.
REQUIREMENTS AND QUALIFICATIONS
* 1-2 years customer service and retail sales experience preferred.
* Good planning and time management skills to execute multiple tasks simultaneously.
* Ability to communicate and work well with team members.
* Availability to work closing shift minimum of two times per week, minimum of three Saturdays per month, one Sunday per month, bi-annual inventories and entire holiday season (November and December).
* Must be able to maintain compliance with Company dress codes and polices.
* Ability to lift and carry medium to large items several feet, weighing up to 75 pounds, while utilizing appropriate equipment.
This position is not eligible for visa sponsorship.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.