Sales Operations Manager

Job Description

Expedia

Sales Operations Manager

The Sales Operations team objective is to increase the effectiveness and efficiency of the sales team by defining and continuously optimising sales process, tools, and resources. The Sales Operations Manager, reporting into the Director, EPS Sales Operations, will focus on making sure the sales business cadence runs smoothly. This includes management of reoccurring events and its underlying processes, as well as ensuring they are continuously optimised by identifying opportunities & pain points.

What you'll do

Sales Operations business processes and cadences

• Segmentation:
  • Review annual/quarterly thresholds and account potential and update salesforce.com.
  • Identify opportunities to leverage and further embed partner segmentation across the organization when servicing / supporting partners.
  • Specifically, for lowest tier of unmanaged accounts, define and manage relevant processes.
  • Manage terminations of low value accounts
• Compliance:
  • Own partner compliance projects, processes and cadence.
  • Ensure the compliance objects are up to date for recurring compliance (PCI, Sanctions)
• Operations Analytics:
  • Define and own sales cadence analytics around new and existing business, Win/Loss & Opportunity Duration, gap analysis and data quality (with Finance support)
  • Proactively conduct ad hoc analysis to identify opportunities to improve processes or sales performance.
• Collaboration:
  • Work across Sales Operations (and other) functions to drive consistency, seamless and collaborative approach to the service we deliver to Sales.
  • Work across EPS functions (Product, Finance, Legal, Analytics) on recommendations for process improvements, with a goal to simplify and automate when possible.

Who you are

• Strong experience supporting sales teams
• Work effectively in a fast-paced environment requiring new perspectives and with multiple competing deadlines.
• Strong analytical and problem-solving abilities.
• Excellent oral and written communication skills.
• Knowledge of SalesForce.com is mandatory
• Proficiency in Excel & PowerPoint is required.
• Ability to build strong working relationships with cross functional teams
• Demonstrable experience and success in the analysis, design and automation of business processes
• Experience in Travel B2B business is a plus
• Bachelor’s degree in Finance, Business, Marketing or related degree.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.comTM, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.