Customer Experience Product Manager Internship for CEPS

Job Description

About Us

Innovation is in HP’s DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world’s leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators and entrepreneurs around the globe.

HP brings together a portfolio that spans printing, personal computing, software and services to serve more than 1 billion customers in over 170 countries. We are committed to fostering a diverse and inclusive workplace that attracts exceptional talent and to supporting our employees to succeed at all levels. We dream in over 35 languages and share one mission: to engineer experiences that amaze.

Join us for a 12-week paid summer internship designed to let you apply your classroom learnings to real world challenges. Our internships have a thoughtful balance of networking, executive speakers, community involvement, big meaty projects (no paper filing here!) and fun!

Core Responsibilities

User research

• Obsess to keep the voice of the customer heard and accountable through all the proof-of-concept process
• Demonstrable experience navigating discovery research aiming to focus on identifying needs and opportunities
• Proven record on validation research acting as a way for us to check our understanding and proposed solution
• Ability to help cross functional teams to identify pressing knowledge gaps/ research questions.
• Capacity to pull right methods or create new ones to fill learning objectives of teams
• Demonstrable expertise on identifying patterns and communicating research results in an actionable way

Design Thinker Leadership

• Using Design Thinking methodology, in partnership with the Product Managers to define hero experiences of innovative products.
• Interact with a complex set of stakeholders throughout the business, and dynamically lead the team to define and deliver solutions.
• Anticipate bottlenecks, making tradeoffs and balancing the business needs and user needs versus technical or operational constraints.
• Work with team leads to develop the team’s strategy and long-term goals
• Help team members and extended to keep them accountable and updated on approaches, so they can gain new skills

Agent of change

• Act as a role model whose presence or thought process cause change towards a more customer -centric on handling situations
• Perform as facilitator, instructor, leader, planner, or teacher purposeful educative to influence change in a practical or specific situation towards design thinking.
• Mobilize presentations into experiments to bring evidence based on user inputs to drive strategic decisions
• Help new product/ technology pioneers to decrease a US centric approach into a more global approach
• Connect and crosspollinate non-obvious people, organizations, or initiatives across HP personal systems.

Required Qualifications

• Proven record with user-centered design methodologies
• High tolerance to ambiguity. Highly disciplined systems thinker, who combines creative and analytical skills to deliver potent innovation strategies.
• Master storyteller that can engage stakeholders through powerful narratives to get them onboard and keep them engaged through the process.
• Possess a more experimental mindset rather than methodological approach to challenges
• Experience managing end-to-end design processes from opportunity identification, ideation, prototyping, testing and proof-of-concept
• Critical and evidence based thinker and natural problem-solver
• 3 years applying design thinking processes across multiple industries
• Experience and business cases to prove the value of experimental approaches to move forward inside the fuzzy front end of new product development
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and hostile environment with scrappiness and limited resources
• Strong analytical, troubleshooting, and problem-solving skills
• Proven record working with cross functional or even multi-disciplinary teams
• Excellent written and oral communication skills, with a humble but bold tone

Education

• MBA Candidate