Salesforce Implementation Consultant

Job Description

About the Company

Validity is a leading provider of data integrity and compliance solutions that tens of thousands of organizations worldwide rely on to trust their data. For more than a decade, Validity's products - DemandTools, DupeBlocker, PeopleImport, and BriteVerify - have received exceptionally high ratings on peer review sites like G2Crowd, TrustRadius, and the Salesforce AppExchange. That's because Validity empowers business and IT leaders to save time and make better decisions that drive more leads, close more deal,s and confidently plan for continued growth. Validity is headquartered in Boston's Back Bay and has offices in Tampa and London.

Roles & Responsibilities

• Requirement gathering, analyzing, diagnosing to resolve complex customer business problems with optimum product implementation.
• Create excellent documentation and demonstrate product solutions to customers to fulfill the business objective
• Train the technical and non-technical product users by delivering efficient product feature training, educate the customers about strategic use cases and advanced configuration
• Learn and understand the product features, limitation and the potential to customize the product to achieve the desired goals
• Learn hand in hand with multiple teams for customer issue escalations, on-time deliveries, root cause analysis, and product road mapping
• Become an SME in product implementation in customer org
• Managing customer request scope, solution delivery timelines by creating project plans, and setting expectations
• Provide technical consultation using configuration features as well as customization potential to fulfill complex customer business problems.
• Train and enable the customers for Production/Sandbox deployments.
• We are looking for a candidate curios to understand customer problems and willing to go above and beyond just the role and responsibilities described

Technical Skillset

• Salesforce Administrator
• JQuery Developer
• Project Management
• SAP - Basics

Technical Skills

• Salesforce Administrator Certification (ADM 201) Preferred
• Thorough understanding of custom objects, fields, validation rules, automation rules, page layouts- lightning and classic--and knowledge of which situations are appropriate for each component usage.
• Hands-on experience with Apex, Visualforce, Lightning Components, CSS, jQuery, Salesforce report and dashboard building
• Understanding of the Salesforce Object models and security (profiles, role hierarchies, etc.), Org to org migrations, license assignments, etc.
• Hands-on experience with JIRA, GitHub, MS Outlook, etc.
• Ability to design and implement an excellent Salesforce solution to solve an observed business problem
• Some exposure to SAP basics like object and fields is necessary
• Project Plan and technical as well as functional documentation skills
• 2+ years of hands-on industry experience is a plus
• This is a Customer-facing role. The ideal candidate should have strong technical skills in Salesforce Administration as well as Technical Project Management along with Excellent communication skills and proven success in a dynamic and collaborative environment

Preferred Skills

• Salesforce Advanced Administrator or Platform Developer I/II certification
• Exposure to SOQL, SOSL, Salesforce.com API, Salesforce Classes
• Advanced level of SAP