Sr IT Business Analyst

Job Description

Overview

The Senior Business Process Analyst specializes in leading change to organizations through the analysis, design and implementation of the business processes that keep organizations running and the management of changes to those processes. Identify the current state of processes, understand what is working and what could be improved, document models of the processes and facilitate stakeholder groups to consensus regarding new business process designs.

This specific position will be the business process owner for Configuration Management.

Responsibilities/Job Description

• Lead the identification of impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities.
• Assess the impact of business process changes within people, systems, operations and management, and advocate new business capabilities to ensure performance improvement. Use business process modeling, analysis and design tools, and business process management automation technologies.
• Utilize workflow and domain modeling to understand the organization and its operations. Improve the processes through technology. Solid foundation in process management.
• Draws inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements. A Business Process Analyst typically has the ability to structure a large amount of information within a process framework.
• Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Facilitate process workshops and document information elicited using process maps and business requirements documents.
• Lead process redesign workshops. Educating business users responsible for managing and operating business processes. Monitoring, measuring and providing feedback on process performance. Create dashboards/scorecards on the process effectiveness and identify areas of improvement
• Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.
• Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies

Qualifications

Required

Education

• Bachelor’s degree or Associate degree with at least 3 years of related work experience

Experience

• 5-7 years’ experience as a Business Analyst, on large and complex projects
• Excellent skills in Process Mapping and Business Process Reengineering
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
• Experience facilitating workshops and focus groups
• Excellent business/client engagement skills
• Highly skilled in developing business requirements
• High level of competence with MS Office and MS Visio
• Excellent communication skills, both written and verbal
• High attention to detail and be able to establish effective working relationships with clients and business representatives
• Experience with the ServiceNow or other ITSM platform
• Experience with developing, maintaining, reporting, and championing formal Configuration Management processes

Preferred

Experience

• Experience within the Healthcare Industry
• Experience with Asset Management

License/Certification/Registration

• International Institute of Business Analysis (IIBA) certified
• Additional Information Technology Infrastructure Library (ITIL) certifications, particularly ITIL Practitioner Configuration Management or ITIL Intermediate Service Transition