Clinical Specialist (based in Amsterdam)

Job Description

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with graphics and presentation materials for sales and clinical education materials as well as day-to-day needs of University and research programs. The role also requires being comfortable when speaking in public, during internal or external training events.
Travel: up to 70% of the work hours.
Language skills: We have multiple positions. We look for fluent Dutch speakers or fluent French speakers. English is always mandatory.

In this role, you will:

• Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement, primarily for Benelux doctors.
• Liaison with ClinCheck technicians with regards to ClinCheck quality issues
• Investigation and Analysis of Clinical-related customer inquiries, complaints and adverse events.
• Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Ensure timely resolution to customer contact issue whether in-bound or out-bound.
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management.
• Participate in any other clinical or sales meeting, as needed.

Additional job responsibilities:

• Provides technical assistance to customers
• Basic support for JDE and MES programs
• Mentors and supervises junior members of the team

In this role, you’ll need:

• Bachelor/Master of dentistry or dental related field (for example HBO mondzorgkunde) and 3+ years of experience.
• Language skills: Native Dutch or native French, combined with very fluent English
• Strong interpersonal, listening and persuasive communication skills.
• Dynamic, optimistic, accurate, results oriented, hard-working, creative.
• Ability to work without constant supervision.
• Dependable and attention to detail.
• A strong, customer-focused attitude.
• Willingness to learn.
• Good team player.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).

Sound like a good fit?

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About Align

Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.