Senior Data Scientist

Job Description

The Role: Senior Customer Success Analyst – location can be either in Redwood Shores, CA or Plano, TX

Imperva is seeking a Business Analyst, as part of the Customer Success Operations Team, to engage with the executives, key stakeholders , and functional units throughout the company leveraging data to drive better business decisions and deliver critical insights to the organization.

Cyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.

Imperva is a cybersecurity leader that delivers best-in-class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.

Our customers include leading enterprises, government organizations, small businesses, and service providers.

Description :

The Role: Senior Customer Success Analyst – location can be either in Redwood Shores, CA or Plano, TX

Imperva is seeking a Business Analyst , as part of the Customer Success Operations Team, to engage with the executives, key stakeholders, and functional units throughout the company leveraging data to drive better business decisions and deliver critical insights to the organization. We’re looking for an individual with excellent problem solving and communication skills who also demonstrates an understanding of driving outcomes in a modern data-driven organization.

Our Customer Success Analyst will be responsible for the collection, analysis, and reporting of Customer Success related data in an on-going effort to increase and track the overall Customer Success performance. Development and tracking of key performance indicators will be critical to enhance the understanding of the business and to improve decision-making.

Our ideal candidate will be skilled at and genuinely passionate about analyzing support metrics, bookings, and financial data, and customer success data with a deep hunger to understand the underlying drivers of the business, and isn’t satisfied until a project is seen through to meaningful impact. If you love working with data and won’t stop until you’ve moved the needle, we want to talk to you!

Experience :

• A minimum of 4 years (in excess of degree requirement) of progressively responsible Sales or Financial analyst experience in a technology environment.

• In - depth business acumen with a holistic understanding of Customer Success processes and Sales technology, and a passion for helping people achieve their goals.

• Experience analyzing financial data, sales data, and other customer action related data determining and addressing problem areas, formulating relevant solutions, and presenting the solution effectively.

• In-depth experience with producing forecasts and working knowledge of techniques for predictive modeling.

• Bachelor's degree from a four-year college or university.

Skills :

• Expert analytical and problem-solving skills , including the ability to define the problem, collect the data, establish the facts, and develop a valid conclusion.

• Outstanding oral and written communications skills, as well as excellent presentation and PowerPoint skills.

• Adaptability and willingness to learn in a constantly changing environment.

• Strong interpersonal skills with the ability to work independently and collaborate within a team environment (with a variety of organizations, management levels, cultures, and personalities)

• Ability to handle multiple tasks, manage conflicting priorities, and complete assignments under aggressive time constraints.

• Fluent in written and verbal English.

• Expert knowledge of Salesforce.com and Excel (Pivots, VLOOKUPs, Macros).

• Strong knowledge of reporting tools like Tableau, Clari , Qlikview , etc.

Responsibilities :

• Provides dependable advice and consultation to Customer Success Ops and Customer Success leadership, leveraging performance data

• Ensures impact-level measurement and executive reporting on Customer Success contribution to the business

• Gathers and disseminates internal and external customer data analysis best practices

• Lead effort to analyze customer action trends, present results , and insights to Customer Success Leaders, Executives , and other Functional teams.

• Drive cross - functional collaboration to develop a deeper understanding of business needs as well as secure various points of view and alignment.

• Lead analysis of customer health score, pipeline and performance records, retention and renewals and interprets results of overall Customer Success org to provide recommendations

• Perform complex analysis such as regression, forecasting, and probability modeling

• Collect, analyze, evaluate , and report analysis to increase retention, upsell, cross-sell product adoption and overall customer health score.

• Support efforts with Customer Success Leaders to generate standard reports for weekly forecasting, Quarterly Business Review, and team/individual performance reviews

• Build a strategy for development and maintenance of reports, dashboards and performance metrics that support critical business decisions.

Check out all of our career opportunities at www.imperva.com/Company/Careers

Our Company
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com , our blog , on Twitter .

Rewards
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off, and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers
Legal Notice
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

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