Business Process Analyst | 25006

Job Description

Description

Business Process Analyst
Location: Chicago, IL

Be a part of building the future of Customer Outcomes-Global Advisory practice at ServiceNow. As an integral core team player with leadership and all Success Architects, the primary responsibility of the Business Operations Program Manager is to enable, support, and assist in development of strategic and operational programs for the Advisory practice to accelerate customer adoption, renewals and expansion for ServiceNow offerings.
Essential Functions:

• Facilitate and coordinate deliverables across the Customer Outcomes-Global Advisory practice operating model
• Provide leadership, project execution coordination, consultative collaboration, and liaise with cross-functional work teams, key stakeholders, business owners, and subject matter experts to enable and support methods & tools for:
  • Success Architect engagement approach
  • Success Architect onboarding, enablement, and development plans
  • Practice governance and knowledge management
• Develop, prepare, consolidate:
  • Accounting status reporting
  • Quarterly Business Reviews
  • Leadership presentations
  • Forecasts and ad-hoc reports
• Organizational Change Management (OCM) coordination
• Assist with recruiting, onboarding, and enablement execution
• Contribute to practice content and intellectual property
• Assist Success Architects with deliverable search
• Customer Success Tracker administration of key practice KPIs
• Travel to various global locations to operational support the practice when needed

The candidate will have the following experiences and qualifications:

• The ability to work in an agile and fast-paced changing environment
• Strong ServiceNow Engagement background skills with at least 5+ years consulting experience as a practitioner. Business Analyst experience is preferred.
• Proven project/program management experience involving many cross functional teams across the organization
• Process Oriented and very organized
• Strong growth mindset, always looking for ways to improve
• Strong collaboration and communication skills – able to work well with many different types of people, able to influence and lead without direct reporting authority
• Experience with enterprise software, IT Service Management (ITSM) applications and tools and familiarity with ITIL framework are strongly preferred.
• High level of flexibility, creativity, independence and dependability
• Proficiency using Microsoft Office applications such as PowerPoint, Word, Excel
• Strong communication, presentation and public speaking skills
• Ability to effectively interface with business leadership
• Ability to work collaboratively in multi-disciplinary teams
• Ability to manage global projects with multiple non-direct report SMEs, including timelines and deadlines
• Strong facilitation, coaching and mentoring skills
• Excellent verbal, written, proofreading, and editing skills
• Ability to make decisions independently
• Working experience with SIM methodology & toolset, Agile SDLC methodology, PMP certification a plus
• This position will require approximately 20% travel

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.