Senior Product Manager – Print Services and Solutions

Job Description

Organization: HP INSTANT INK / PRINT SERVICES AND SOLUTIONS

This position is in the Print Services and Solutions organization that is driving new ink service business models like HP Instant Ink, Auto Replenishment etc. HP as a company now is strategically pivoting to a “service-first” approach to products/solutions and this organization drives the end to end lifecycle for any such new business models. HP Instant Ink is the flagship subscription service offered by HP, is a top strategic business priority and is now launched in 18 countries worldwide. As the market share and financial leader in the global inkjet market, HP’s inkjet business is built on the highly successful “razor and blade” business model and HP Instant Ink’s subscription model intends to delight customers with savings and convenience while still driving high profitability for HP.

Why HP?

You want to work for us to solve real problems, be the disruptor in chief to overturn existing consumer behaviours and have the fire to radically transform our products/services in the next 5-10 years. You will have flexibility on your budgets, strong organizational support for radical innovation and a day-to-day operating environment of a start-up – roll up your sleeves to get work done.

Role: SENIOR PRODUCT MANAGER

This role is for a “classic product manager” responsible for driving new solutions and experiences for HP Instant Ink service. A product manager is the CEO of the product in this team. He / She drives all the pillars of the product management including, customer insights, product strategy, financials and ROI and product execution. Along with these foundation skills, this role is expected to strongly influence product marketing teams on executing the 4Ps and the design teams on the best-in-class customer experience.

This role requires Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization?s long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Responsibilities: Jack of all trades and master for a few

• Manages the end-to-end product lifecycle (concept to release to refine)
• Drives deeper understanding of the customer via traditional & new market research methods
• Develops the end to end business case for a product/service including clear articulation of the 3Cs, 4Ps, Value Chains and Industry Competition
• Leads and partners with a large group of cross-functional team members towards the successful realization of the vision. Includes R&D, Marketing, Region, Ops, Channel Partners, IT etc. For example, is equally as effective talking to a group of engineers as well as talking to the print category VP at a retailer
• Effectively gets buy-in on the product vision, strategy and commercials from the channel partners
• Is a perfect blend of high-level vs. detail oriented approaches depending on the audience, task at hand?
• Frequently presents to VP and higher on all aspects of the product
• Maintains a relentless focus on data-based decision making, customer insights and execution
• Bring in logical and analytical thinking in problem solving.
• Stays up to date with industry trends to evolve the positioning, experience and offerings
• Based on a strong knowledge of trends in the industry affect the strategy/direction of the product line/line of services or solutions.
• Suggest strategy changes internally and with external partners.
• Seen by sales team as an expert in the products/services/solutions and regularly is called on to defend the benefits in front of customers or partners.

Qualification: MBA highly preferred. Bachelor of Arts or Bachelor of Science in Marketing, Business of Technical Field required.

Knowledge and Skills: Brings “Will, Skills and Ambition” to be a Rockstar PM.

• 10 years in product marketing fundamentals
• Demonstrated strategic leadership in product design or current product management
• Demonstrated experience working with selling partners, R&D or customers
• Proven experience leading, driving and measuring virtual teams towards a common goal
• Ability to interact with all levels of the company, including senior management
• Minimum 1-year work experience in a general marketing function beyond Product Marketing
• Influence at the vice president and above level, as well as with customers and partners
• International experience highly desired, preferably in both Developed and Emerging Markets
• Strong problem solving and analytical skills with the ability to drive insights into action
• Strong foundational understanding of product financial concepts and ability to manage advanced financial analysis

#LI-POST