SAP Concur - Implementation Consultant Job

Job Description

Requisition ID: 229000
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Overview:

The Implementation Consultant/Activation Coach is a role in which you manage remote implementations of Concurs Premier Standard Expense service and extended services for North American-based clients. The Activation Coach consults with a variety of Concur and client resources to identify solutions for each implementation. The Activation Coach is responsible for managing all project deliverables, completing implementations within an aggressive timeframe; while consistently delivering exceptional levels of work quality and client satisfaction.

Responsibilities:

• Manage overall implementation -- activities include, but are not limited to:
  • Scheduling and conducting project calls
    • Configuration call: review timelines and key milestones, understanding and analyzing client business requirements, provide consultative advice on how to optimally set up the Expense service via the Setup Wizard, provide access to the Deployment Toolkit, and facilitate processing of appropriate system setup forms and address client questions.
    • Workflow call: review submission, approval and accounting processes and Processor and Payment Manager tools.
    • Administrative call: review Company Card Administrator and Concur Reporting tools, provide Reporting and Support registration assistance.
    • Miscellaneous project calls as required.
  • Manage third-party and Concur integrations (e.g. – credit cards, direct reimbursement to employees, direct payments to vendors).
  • Train clients and prepare for deployment of service to employees – all within defined timeframe of completion.
• Deliver training/knowledge to clients around imports and extracts in/out of Concur’s services. If applicable, collaborate with assigned Concur technical consultant to ensure set-up of FTP/PGP for clients and deliver training on imports/extracts.
• Successfully manage multiple, simultaneous implementations by continually motivating clients, ensuring project timelines are met and client and/or partner issues are addressed while adhering to Concurs Standard Operating Procedures (SOPs)
• Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation.
• Meet or Exceed requirements for deployment productivity and quality metrics.
• Communicate client status to Implementation Services Manager, consistently and regularly.
• Manage credit card feed/activation/migration process.
• Transition client to Support.
• Detail all implementation activities in internal tracking tools in a timely manner.
• Accurately track project time allocation on a daily basis.
• Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.
• Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients.
• Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics.
• Contribute to special projects as needed to ensure successful service deployments, improved internal processes/methodologies and on-going retention/satisfaction of client base.
• Be aware of, and comply with, all corporate policies.

Qualifications

Education, Experience & Training :

• BS/BA or a combination of experience and education/training equivalent to a four year college degree.
• Previous experience in a role directly interacting with clients, preferably related to implementation or project management.
• Prior experience implementing, administering, or supporting Concur Expense is a strong plus and would be considered in lieu of client-facing experience.
• Proven ability to foster internal/external relationships, overcome objections and motivate clients.
• Strong problem-solving, communication and client management skills.
• Proven ability to comfortably discuss accounting and financial concepts with varying levels of positions within the clients organization.

Job Specific Knowledge & Skills :

• English fluency required.
• Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires.
• Demonstrated ability to learn new concepts quickly and work hands-on in a team environment.
• Exceptional written and verbal communication skills.
• Excellent organization, planning and project management capabilities.
• Accounting industry background a plus.
• Solid industry related knowledge preferred:
• Knowledge of general finance and accounting principles.
• Familiarity with financial, HR and payroll systems.
• Must possess effective presentation skills.
• Ability to confidently use knowledge and experience while consulting with clients on the best ways to meet their needs.
• Strong problem-solving/trouble-shooting skills - ability to critically analyze issues and develop creative solutions. Proven ability to engage and interact with internal teams to resolve client issues.
• Ability to multi-task and prioritize workload.
• Ability to be self-directed and work independently.
• Strong working knowledge of software and technology – specifically around web technology, financial system integration and Excel a strong plus.
• Strong computer skills and general technical aptitude.

Critical Performance Competencies:

• Accountability
• Planning and Organization
• Communication and Influence
• Change Management
• Attention to Detail
• Adaptability/ Flexibility
• Intelligence
• Tenacity
• Decisiveness/Judgment
• Business Acumen/Strategic Business Perspective

Value Competencies

• Displays passion for & responsibility to the client
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

Physical and Cognitive or Mental Requirements:

Major job activities-physical requirements:

• Sitting – 8+ hours per day / 5 days per week
• Use of keyboard – 8+ hours per day / 5 days per week
• Use of telephone – throughout day as needed to conduct business – 5 days per week
• Working under time pressure – 8+ hours per day / 5 days per week
• Working rapidly for long periods – 8+ hours per day / 5 days per week
• Finger dexterity – 8+ hours per day / 5 days per week
• Good vision – 8+ hours per day / 5 days per week
• Good hearing – 8+ hours per day / 5 days per week
• Speaking – 8+ hours per day / 5 days per week

Major job activities – mental requirements:

• Multiple concurrent tasks
• Stress
• Reading
• Writing
• Problem solving
• Confidentiality
• Customer contact

Working environment (where major activities are carried out):

• Indoors in an office or control room -100% of the day

Working hours:

• 40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
• Flexibility as to the specific working hours may be required or available

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: C [email protected] ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: