Client Engagement Specialist

Job Description

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

About this role:
Are you passionate about technology, enjoy working with multiple teams and comfortable working in a target driven environment?

We are looking for a Client Engagement Specialist to join our Client Services Organization in our Sydney Office. You’ll be part of a fast-paced, dynamic team providing the highest level of client support to C-level individuals in some of the world’s most successful companies. You will build relationships with our existing clients ensuring they receive value from their Gartner services. You will understand their critical initiatives, align Gartner research and expertise, and help Gartner maintain its growth by ensuring strong client retention.

A typical day might look like:
• Conducting interactive website walkthroughs with new clients to drive early engagement and re-enforce the value of our services
• Providing website demonstrations to clients prior to upcoming renewals
• Leveraging strategic communication mediums in order to recruit senior executives to attend annual meetings
• Managing meeting retention process to ensure annual meetings are consistently well attended
• Building strong relationships with sales and account management team to ensure clients receive coordinated and seamless support
• Adhering to team SLA’s and following process for client interactions

You may have:
• Bachelor’s Degree preferred
• Minimum 1-3 years of experience within a professional business setting AND/OR recent graduates with 1-2 business related internships
• Positive attitude towards KPIs and targets
• Passion for customer service
• Previous experience working in the technology industry

You’re great at:
• Working towards and achieving targets
• Building relationships over the phone with senior level individuals
• Collaborating with others to overcome challenges
• Organizing your time and planning
• Excellent verbal and written communication skills
• Strong computer efficiency (Microsoft Office Suite)

We offer:
• An upbeat, positive and collaborative working environment
• Opportunity to develop your career in a world’s leading IT Research and Advisory Company which is facing incredible growth with expectations to double in size by 2019.
• Competitive compensation and performance based bonus structure
• Company benefits such as: Health Insurance, 401K with company match, Tuition Reimbursement, Wellness Rewards, 20 days of Paid Time-Off, etc.
• Two week in the classroom training program, assigned mentor and two weeks of shadowing top performers

Job Requisition ID:39691

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