Solutions Engineering Lead

Job Description

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability, and flexibility they need. Shopify Plus is helping power commerce for companies like Rebecca Minkoff, GE, KITH NYC, Steve Madden, Perry Ellis, Kylie Cosmetics... and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in. The Solutions Engineering Lead is responsible for defining and scaling a team that will provide solutioning services to merchants in the Shopify Plus sales funnel across the UK. The Solutions Engineering Lead is ultimately responsible for the team’s revenue contribution, merchant retention through onboarding, and solutions enablement for Shopify Plus. While working closely with the Sales Organization, this role would be part of the broader Technology Services leadership group for Plus in the UK, and would also encompass strategic initiatives that would impact all technical merchant facing teams.

Responsibilities:

• Build a strong team of Solutions Engineers that can support the UK sales teams and possible future European expansion
• Create a collaborative and engaging culture which rewards effective technical sales, as well as responsibility and merchant success
• Identify opportunities to scale the impact of Solutions without significant growth to the team
• Build and maintain effective bridges between technical front lines, the product organization and Sales
• Hands on coaching and development of talent with a strong cadence of feedback
• Optimize an executable onboarding and development path for new hires and current staff
• Define clear expectations of the Solutions Engineering role, as well as job levels and career paths utilizing metrics, goals and skill sets
• Coach and amplify the impact of the Solutions Engineering and broader Technical Services team

Relevant experience for the role:

• Strong technical background, with demonstrated success in R&D, sales and/or merchant facing roles
• Can demonstrate a clear understanding of metrics based performance coaching
• Experience leading a team in a SaaS or technology environment
• Ability to speak comfortably to Shopify’s platform, roadmap, major tech partners, competition, and common enterprises merchant integrations & challenges
• Ability to work cross-functionally with other departments within Plus to provide a valuable and consistent Merchant Experience

This posting closes at 5PM BST on Monday, September 30th, 2019. At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Apply for this job