Business Support Manager 5

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Business Functional Manager position will report to the head of Business Infrastructure and will have direct accountability for developing and standing up key infrastructure processes for the efficient operation of PVSI Control. These key processes include:

• Resource planning: Develop ongoing discipline and methodology to forecast resource needs; assess the appropriate resource type and enable the most efficient and effective staffing strategy across the Control organization
• Resource procurement: In alignment with the resource planning process, implement a single, centralized process to administer the acquisition of PVSI Control resources (FTE as well as third party sourced), global sourcing and contract management for third party resources, evaluation and management of external consultant/contractor relationships
• Financial management: In partnership with Finance, design and implement appropriate AU structure; quarterly financial forecasting; implementation of ‘forecast vs actual’ analysis with the Control Executive and each of his Control Leaders; implement expense discipline routines across PVSIC, continuously attaining cost efficiencies without compromising effective risk management
• Initiative prioritization and management: Stand up a comprehensive process by which PVSI Control’s senior leadership will evaluate and decision initiatives to be managed by GPMO resources; act in an internal governance capacity to bring vetted requests and decisions through the GPMO process; ensure a full “portfolio” view of risk/control activities across PVSI (those sponsored by the CE organization as well as by PVSI business unit leaders) to ensure a coordinated; coherent view of key risk management projects and initiatives

The Business Functional Manager will build the PVSI Control forecasting capability, govern the process and provide the centralized services to streamline and maintain control over resource acquisition through the various sourcing channels.

This role requires a collaborative leader capable of initiating action and managing change in a fast paced environment as well as strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement while having ability to make timely and difficult decisions. Successful candidates will have ability to distill complex concepts, businesses, and processes across multiple teams into simplified and targeted solutions while communicating those concepts effectively and ensuring that all deliverables are met. The individual will use process and analysis skills to identify business problems and build compelling fact-based strategic recommendations. The individual will also have a demonstrated ability to build and maintain strong credible relationships with key stakeholders.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

• 8+ years of experience in one or a combination of the following: administrative support management, project management, business operations or strategic planning in financial services
• 4+ years of management experience

• BA/BS or higher
• Experience working in a matrixed organization.
• Ability to work effectively across all organizational levels, where flexibility, collaboration, and adaptability are critical to success
• Execution oriented, professional demeanor, self-starter behavior
• Ability to identify opportunities for improvement, develop solution and implementation plan and act on those opportunities
• Ability to articulate issues, risks, and propose solutions to various levels of staff and leadership
• Demonstrated ability to think and communicate strategically, and translate to tactical plans, manage implementation
• Strong aptitude in fostering and expanding partnerships and ability to deliver effective results through a heavily-matrixed work environment and role
• Ability to develop senior leader level reporting and presentations
• Advanced Microsoft Office (PowerPoint, Word, Excel) skills
• Project management experience or Six Sigma certification is preferred
• Financial planning management experience

NC-Charlotte: 301 S College St - Charlotte, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.