Entertainment UX Research Intern

Job Description

Description

AT&T Mobility & Entertainment Group: Experience Design Studio

As a UX Research Intern with the AT&T’s Mobility & Entertainment Group Technology & Video Operations team, you’ll work with cutting edge technology to bring the latest content and entertainment to customers in their homes or on the go. Can’t stop watching sports, TV, movies and news? Your passion for entertainment will make an impact on our customers and business. We’re seeking technology-obsessed students who are excited to innovate and want to thrive in the ever-changing tech world. Are you ready to be part of our digital entertainment revolution?

As a UX Research Intern, you will spend 12 weeks in El Segundo, CA as part of the Experience Design team responsible for the current and next generation design of the multi-screen DIRECTV entertainment experience. You’ll work closely with UX Designers, User Researchers, UI Designers and Engineers. And, you’ll be assigned a design problem with an end goal to define, design and implement features for DIRECTV’s entertainment experience. We’ll even assign you a mentor to help guide you through your time with AT&T.

Our goal is to help you gain valuable real-world experience and give you the ability to create portfolio-worthy work that could possibly be used by millions of customers!

As a researcher on the Technology & Video Operations team, you will gather insights for strategic projects that leverage primary and secondary research methods. These qualitative and quantitative insights are used to inspire and drive designs that improve end user experiences. This role will work on research plans, data collection and analysis, journey map creation, and user testing for key products and services. Research ranges from field ethnography/diary studies to multifactorial experiments to controlled lab simulations of possible futures. Data intensive tasks will range from analysis of existing operational data (statistical and ML) to the collection of new types of data as our research reveals the need.

Key Info:

• Degree Requirement: pursuing a degree in information architecture, interaction design, UX or a related field
• UX Skills (required): Experimental methodology, Prototyping, usability testing, task analysis, ethnography, diary studies, InVision, survey design
• Data Skills (desirable): Statistics, python, data science, machine learning
• Behavioral Skills: Collaborative, communication skills, detail oriented, organized, story teller

What’s In It for You?

• No grunt work...you will not be getting anyone coffee or doing data entry. You will get to design a real solution and obtain real-world experience as a UX Researcher.
• Portfolio-worthy work.
• Practice presenting and defending your work and getting feedback on suggested improvements.
• Professional support from not only your assigned mentors but also the rest of the UX team. We are all passionate about cultivating future talent and take it very seriously.

AT&T will not sponsor applicants for work visas of any kind for this position

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Qualifications