Technical Writer

Job Description

Title: Technical Writer
Location: Mayfield Heights, OH
Department: Documentation
Our Company Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations. Position Purpose We are seeking a detail-oriented person with exceptional writing, research, and organizational ability who will working with product managers, software engineers, quality assurance analysts, trainers, and documentation staff to research, learn and document Trimble’s suite of applications. A thorough understanding of these applications is critical. Our ideal candidate is a person who can write about highly technical subjects for various audiences. You must have the skills and experience to produce the following types of materials: · Online help for Microsoft .NET applications, web applications, and API integrations · User guides and installation guides Position Accountabilities · Work with the owners of technical knowledge to collect information that is relevant to end users for their successful configuration and operation of Trimble’s software products. · Use templates and documentation style guidelines effectively to develop documentation that has a consistent visual and structural approach · Perform thorough research and analysis to develop mastery of Trimble’s products · Write and publish online documentation following the docs-as-code model · Organize and present content in a manner that meets the needs of the intended audience, as well as the output required, i.e., online help/web content, hard copy, video · Comply with quality standards for well organized, clear, accurate, and complete end user documentation and instructional materials · Adhere to departmental requirements regarding project tracking and publication of end user documentation and course content Minimum Requirements · Bachelor’s degree in Technical Communications, Instructional Design, Computer Science, or Education, or equivalent work experience · 3+ years’ experience in developing guides, online help, and educational materials for a software company · Experience with lightweight markup languages (Asciidoc), static site generators, and Git · Intermediate to advanced skill level with Microsoft Word, with a strong understanding of styles Required Competencies · Excellent written, verbal, and organizational skills · Attention to detail, particularly with completing processes and verifying functionality · Experience developing online help and/or online documentation · Ability to work well as part of a team · Ability to deal with the challenges of a high-energy environment where there are frequent changes and additions to the software products Trimble develops · Ability to effectively present information to an internal department and/or large groups of employees · Ability to handle multiple tasks, set priorities, schedule and meet deadlines, and take initiative to accomplish tasks with minimal supervision in complex situations · Strong time management, research, and problem-solving capabilities Preferences We are especially interested in candidates with one or more of the following: · Background in the transportation industry · Familiarity with any of the following: · Lightweight markup languages (Asciidoc), static site generators, and Git · HTML, CSS, XML, JavaScript or similar web programming languages/tools · Basic Microsoft SQL skills/ SQL Server Reporting Service (SSRS) · API documentation · Agile development environments, specifically as part of a shared services team · Atlassian products (specifically JIRA, Confluence), and Bitbucket Physical Requirements · Constant and close visual work at desk or computer · Constant sitting and working at desk · Frequent verbal and written communication with team and other business associates by telephone, correspondence, or in person Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
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