Intern - IT, Colleague Experience and Technology - UX Researcher

Job Description

98% of Fortune 500 Companies use VMware Technology!

The most advanced companies in the world turn to VMware to manage, grow and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges.

We believe that creativity sparks innovation and inspires our employees to think differently and challenge the status quo. Whether it’s the kind of products we develop, our approach to sustainability, or how we give back to our communities, VMware finds unique ways to bring people together to fuel creative thinking. Want to know more, check out our website https://careers.vmware.com/

Business Summary:

The Colleague Experience & Technology team at VMware plays a vital role as we work on evolving the tools and services we offer to VMware employees globally with modern design, inspiring prototypes, and the newest technologies. You will succeed through creativity, collaboration, and prompt delivery. We’ll provide the real-world experience of conceptualizing, designing, and building new employee facing products from scratch or new features with existing services and tools. You’ll have the full support, guidance, and knowledge of our team as we aim to enable our colleagues to do their best work through delightful experiences.

Job Role:

As a UX Research Intern, you'll work on a variety of user experience projects striving to explore new approaches to user experience as a complex web of processes, design solutions and bright ideas. We are a dedicated team that moves fast, upholds design quality, values consistency and simplicity, and focuses on customers and their needs. We work together and value "we" over "me". We believe in inclusion both within our team and in the way we build products. We make this clear in the way we hire, design, and execute. We value growth and encourage, not just respect, our differences. We're the organization to "get it done" together. We're not afraid to make new mistakes, learn from them, and grow together as a team and an organization. We are currently looking for a talented UX Research Intern to join our UX team in Palo Alto. If you thrive in an open, innovative, technology-driven culture, VMware could be the place for you!

Responsibilities:

• Help the organization understand the challenges our colleagues face with the tools, processes and services they are provided with.
• Identify key research areas and questions and address them through a wide range of methods.
• Create research strategy and shape the development of an innovative and colleague-centered experience across platforms and channels.
• Help to shape the understanding of user research within VMware and evolve the research process to best suit internal needs.
• Collaborate closely with international team of interaction designers, developers and user researchers.
• Participate and contribute to testing and validation of products from rough concepts to high-fidelity prototypes.

Required Skills:

• Pursuing a Bachelor's Degree in Design, Social Sciences (Sociology, Psychology, Anthropology), HCI or related field.
• Ability to think in perspective and creating analytical reports.
• Collaboration skills for working with a team and communicating with people in different working fields.
• Ability to create a variety of UX Deliverables, such as Journey Maps, Service Blueprints, Personas, etc.
• In-depth understanding of qualitative and quantitative research methods including in-depth interviews, moderate focus groups, usability testing, surveys, ethnographic studies.
• Strong ability to translate research findings into relevant insights and present them through great storytelling.

Preferred Skills:

• A good level of reading and understating data, operating with Excel and PowerPoint – creating charts, analyzing data.
• Curious about new technologies
• Interested in learning how to collaborate across disciplines within a large organization.
• Present portfolio of research projects to show your design thinking and problem-solving skills, process and ability to communicate visually and verbally.

Please note that whileanyonewith a legal right to work in the U.S. may apply for this role, VMware is not presently sponsoring work visas for the entry-level roles for which these Internships may prepare you.

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.