Customer Service Representative - Arlington, TX

Job Description

Customer Service Representative - Arlington, TX - 45271

Field Operations and Panel Recruitment - USA Arlington, Texas

Who is Nielsen? We are known for our work in TV and Radio Ratings. Founded in 1923, Nielsen is the global authority on the consumer. We study consumers in more than 100 countries to give a complete view of trends and habits worldwide on what people watch, listen to and buy!

The Panel Relations Specialist is responsible for outbound and inbound calls to Nielsen panelists, reviewing performance data, and fostering positive relations.

Shift Schedule: Mondays - Thursdays: 12:00 pm - 9:00 pm, Fridays: 10:00am - 7:00 pm and Sundays: 12:00 pm - 4:00 pm

What does a Panel Relations Specialist do?

• Responsible for inbound and outbound calls to Nielsen panelists.
• Builds solid, productive panelist relationships through positive communication.
• Collects and analyzes data, providing feedback to panelists.
• Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.
• Investigates and resolves proprietary system generated panelist performance issues.
• Schedules return calls as needed with panelists.
• Works with support departments as needed to resolve panelist issues.

Qualifications:

In addition to a professional attitude, the successful candidate should also possess the following:

• High School Diploma required, College degree or equivalent experience preferred
• Strong customer service and human relations skills
• Outbound and inbound call experience
• Problem solving, and performance analysis abilities
• Strong Technical Aptitude or trouble-shooting experience a plus
• Capable of working evenings and at least one weekend day each week
• Excellent organizational skills and ability to meet deadlines
• MS Office Suite or Google Suite experience

What are the Benefits?

Comprehensive benefits package effective DAY 1 of employment. We offer unlimited career, top-of-the-line training and other great benefits, including:

• Extensive paid sales training program - comprehensive training program both shadowing and classroom.
• Competitive compensation
• Annual Base Salary
• Performance Based Bonus Plan
• Potential for paid overtime
• Language pay differential to those who qualify
• 401(k) Plan with company match
• Tuition reimbursement
• Paid time off including:
• 10 days paid vacation
• 3 personal days per year
• Maternity and family leave
• Paid holidays

Job Type: Full-time

Compensation package with a base salary of $32,000 with bonus potential up to $5,500 annually. There is a potential for paid overtime based on business needs and a $1,500 language differential to those who qualify.

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular

Primary Location : Arlington , Texas

Secondary Locations: , , ,

Travel: No