Quality Assurance Manager

Job Description

Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows first hand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

The Quality Assurance Manager plays an integral role at Checkr. At Checkr you will join our growing Compliance team which ensures the accuracy and optimization of background reports prior to completion. The Quality Assurance Manager will work cross-functionally across the entire organization to understand and drive quality initiatives. The ideal candidate will have an analytical mindset and knowledge of operational insights to develop, implement, and advise on quality initiatives. This position will report to the Sr. Manager of Operations and have strong people management and interpersonal skills and acute attention to detail. You will become part of a gritty hard-working team creating a new standard of quality in the background screening industry.

What You'll Do

• Work with leadership and other cross-functional partners to scale the team, including headcount planning, workflow/ product improvements, and implementing ways to uplevel the team and the work they do
• Collaborate with stakeholders to identify and investigate complex compliance risk issues using data to creatively explore and solve problems and fix at the root cause. Diagnose and identify areas for further quality analysis and synthesize recommendations to drive business decisions
• Optimize processes and track results to improve internal and external compliance requirements. Ensure team optimization and performance to meet critical KPIs and OKRs
• Represent the team as a subject matter expert in all areas of quality assurance. Work and communication cross-functionally to analyze and drive projects and initiatives to completion to ensure timely resolutions and information integrity
• Collaborate with our Compliance and DataOps teams to understand evolving trends and risks and the effectiveness of our compliance controls, workflows and supporting systems. Foster an environment of experimentation, analytical thinking and precision

Qualifications:

• 5+ years of professional experience
• Ideally 2+ years of leading and coaching a high-performance team with a track record of building rapport and learning the nature of the team’s day-to-day work.
• Prior experience in risk, fraud, audits, compliance or trust & safety is preferred
• Research-driven, critical thinking and customer service skills - Experience in building and scaling programs a plus
• Effective and timely communicator. Strong verbal and written communication skills are a must along with an ability to provide feedback, coaching, and direction to individual contributors
• Highly organized and ability to juggle all aspects of people and project management
• Analytical, process and solution-oriented - Expertise manipulating and analyzing data and building models in Excel, and using data to make sound business decisions; knowledge of SQL a plus
• Proficiency in computer applications (both offline and internet-based) is required
• Project management skills - ability to manage concurrent projects with a track record of hitting targets and deadlines

All Checkr employees enjoy the following:

• A fast-paced and collaborative environment where we leverage the latest technology
• Hands-on coaching and professional development
• Competitive compensation and opportunity for advancement – a true meritocracy
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Gym membership, transportation reimbursements
• Catered lunch, dinner, and snacks

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history (in accordance with San Francisco’s Fair Chance Ordinance as well as state and/or federal laws).