Job Description

Regional Imaging Support Engineer

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Job Number: 825278 Date posted: 09/10/2019 Description:
The Regional Imaging Support Engineer will combine a working knowledge of general information technologies and imaging information systems principles in the installation, support and maintenance of enterprise imaging information systems. The position serves as a technical leader and technical problem escalation resource for Imaging Application Administrators. The Regional Imaging Support Engineer may serve as a team member or technical subject matter expert in the development of medical imaging solutions. This position represents the highest of four levels of application support expertise within the Medical Imaging Technology and Informatics Department.
Essential Responsibilities:

Advanced knowledge of DICOM and HL7 standards. Ability to perform in depth troubleshooting of DICOM and HL7 communication issues including interpretation of log files and network trace files. Familiarity with common DICOM and HL7 tools and toolkits.

Advanced understanding of medical imaging modalities, clinical operations and clinical terminologies.

Demonstrated understanding of how various general information technologies combine and interact to realize large clinical information systems.

Working knowledge sufficient for the installation, maintenance, support and troubleshooting of:

Advanced desktop operating system knowledge

Desktop computer and display hardware configuration and calibration

Network interfaces and protocols

System security applications

System monitoring

Database systems

Enterprise directory systems

Shell scripting

Common server operating systems

Server hardware and storage

Knowledge of privacy and security standards

In addition to resolving common imaging application support issues, act as a technical escalation point for difficult or uncommon support matters.

Coordinate and resolve advanced technical service problems with vendors and/or KPIT resources

Assist in training and technical skills development of Imaging Application Administrators and other staff

Provide ongoing application functionality instruction to end-users as necessary

Install, configure, maintain and support front-end medical imaging applications and hardware

Install, configure, maintain and support back-end enterprise medical imaging infrastructure and hardware

Ensure the integrity of patient records and data within medical imaging applications

Support hardware and application replacement and upgrade activities

Document support activities in a complete and timely manner

Demonstrate ownership of problems and a commitment to problem resolution

Serve as a team member or technical subject matter expert in the development of medical imaging solutions.

Ability to utilize common administrative tools and techniques related to these areas.

Familiarity with basic information technology and informatics best-practices related to these areas.

Ability to apply critical thought, advanced technical skill and efficient trouble shooting methods to quickly triage and resolve issues related to a broad array of medical imaging applications and infrastructure.

Assist Imaging Application Administrator Levels I, II, III.

Can be located in a specific medical area or at a regional facility.

Some travel required.

Expected to provide after-hours support on a rotating, scheduled basis.

Other duties as assigned

Basic Qualifications: Experience

Minimum six (6) years of experience providing comprehensive dedicated support of multi-tiered medical applications, including database, network, client/server and user management related activities.

Education

Bachelor's degree in computer science, information technology, electrical engineering, electrical engineering technology or related field, OR four (4) years of experience in a directly related field.

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

American Board of Imaging Informatics (ABII) Certified Imaging Informatics Professional (CIIP) designation required

Microsoft Certified Solutions Associate (MCSA) - must have two of the following:

Windows Server (latest two versions)

Windows (latest version)

SQL Server (latest two versions)

SQL Database Administration (latest two versions)

Must have one of the following:

Red Hat Certified System Administrator (RHCSA)

Linux+

Additional Requirements:

Ability to work in high-pressure environment, involving multiple interrelated applications.

Strong skills required in critical thinking and analysis, problem solving, troubleshooting, verbal and written communications, and interpersonal interactions (e.g. partnering, conflict management, consulting, etc.).

Ability to adjust style and communications, as necessary, to customers with a variety of levels and technical knowledge, including leaders, clinicians, staff and other support personnel.

Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Certification and/or experience with VMWare

HL7 Certification and/or Fast Healthcare Interoperability Resources (FHIR)

Supervisory experience

Experience with VR and/or 3D

Experience with AI and/or Machine Language

Notes:

This position will be tier 3 support for Los Angeles, Panorama City, West Los Angles, and Woodland Hills Service Areas.

Primary Location: California,Pasadena,199 S. Los Robles 199 S. Los Robles Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Imaging / Radiology Department: Medical Imaging Technology & Informatics Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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