Accounts Receivable Manager

Job Description

We are looking for an experienced Accounts Receivable Leader to join our Global Finance Services team in Costa Rica. This role is responsible for managing the day to day operations of credit, collections and cash application activities for multiple business units across North America and Spanish Latam. We are looking for an individual who can build collaborative relationships across Experian and promote a culture of continuous improvement, while developing a team that can achieve outstanding results. This is a highly visible role which will have significant exposure to senior stakeholders. The Accounts Receivable Manager position requires a can-do attitude, a proactive hands-on approach and excellent problem-solving skills. This is a great opportunity for someone who is detail oriented, collaborative, deeply curious and isn’t afraid of a challenge! Key responsibilities include: Lead the AR teams in proving excellent customer service and support while serving as a role model and mentor for all team members. Mange the day to day processes to maximize cash collections and reduce delinquencies through diligent and timely monitoring of all open account receivable balances. Acts as a Subject Matter Expert. Creates a culture of high performance, drive for results and ownership by exceeding expectations for KPI’s and survey results for people engagement and enablement. Assist in establishing goals, objectives and timelines for the collections team, monitor performance and report KPI’s to management on a regular basis Ensure compliance will appropriate policies, business process and controls. Provide guidance, coaching, motivation, and development opportunities to all team members. Effectively collaborates and interacts with all departments including sales, sales support and finance. Create a team that embraces open communication, cooperation, and a win-win attitude. Works with others to review and drive operational improvements while maintaining/improving customer satisfaction. Partners with key stakeholders and other departments to achieve the best outcomes. Develop and implement strategies, processes and technologies to improve service, productivity and efficiency. Provide second line support on questions, problem collection accounts, disputes and escalations. Work with sales and operations personnel to suspend service of high-risk accounts. Work with BU Finance and Sales in establishing exception payment schedules for past-due accounts. External conversations with customers regarding outstanding balances as needed. Supports accounts receivable specialists on a daily basis, assist with training new team members and supervisors. Ensure all processes are documented and standard operating procedures are followed Additional projects or responsibilities as determined Knowledge, Experience & Qualifications 7+ years of experience in Collection Operations, with a minimum of 5+ years of experience managing a Collections team is required Excellent communication skills (verbal and written). High degree of proficiency in speaking and writing English. Ability to work efficiently and effectively under tight deadlines, interruptions and high- work volume Embraces new ways of working by setting the operating rhythm, creating accountability, reducing complexity and introduces improvements to maximize efficiency and effectiveness. Ability to effectively communicate with manager, team members and other departments Experience with online A/R management system required, Oracle Financials A/R and Oracle Advanced Collections preferred Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Access) required Sets, achieves and maintains department goals, including cash forecasting Ability to train, develop and mentor team members Ability to review detailed data and make prompt judgments based on it Strong organizational skills and detail oriented Ability to use sound judgment and extreme initiative Can-do attitude, self-starter Ability to effectively supervise and lead a staff in a positive work environment Must be able to organize and perform daily/weekly department meetings Bachelor's degree preferred with Accounting/Finance concentration desirable} Proven previous job stability, including maintaining long-term work relationships with former employers Must be able to clear the company’s pre-employment screening