Senior Manager - Infrastructure Operations

Job Description

Senior Manager - Infrastructure Operations

Description

Pearson Technology Role Specification Site Reliability Engineering Manager Learner at the Heart

Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 170 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.

We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

Why We Need You

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world.

Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

We're investing in our technology and infrastructure. By working at Pearson, you have a unique chance to make a real difference to the lives of people all over the world.

Across the world we believe strength and success comes from diversity in our people - all qualified applicants are encouraged to apply. In the US, Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

About Technology

Our Technology team provides the essential digital infrastructure that underpins Pearson’s global portfolio of products and platforms. We have open and collaborative teams in place working to build efficient global platforms and scaling digital products to reach hundreds of millions of learners around the world, while delivering elastic, secure, data-driven services.

The Technology team also drives and coordinates how we work with technology partners to establish Pearson as a destination for innovation in education. Our aim is to ensure that our customers have access to more products and learning solutions in more regions while continually offering a high-quality user experience.

About Technology Operations

Technology Operations oversees the design, build and operation of the infrastructure that underpins and runs all technology within Pearson. The team also ensures Pearson’s core services perform at a world-class level for both customers and the business, and that our employees have access to the technology support services they need to carry out their work every day.

What you will be doing ?

This role will be responsible for delivering SRE capability on next-generation Pearson Technology platform to our global development community. Pearson is making the transformation to a digital education company with a portfolio of cloud native applications and services. In order to do this, we need to have a platform suitable for these new-age applications. You will be hired as one of the best and brightest in your field who can challenge our team to think about solutions differently and have an inherent appreciation of how user experience, in particular developer experience of our products will be a critical factor in uptake and adoption.

As an SRE Manager at Pearson, you will be seen as an expert in your field and will contribute to the design and build of the Pearson Technology Services, these include but are not limited to:

Platform as a Service

The Pearson PaaS is built for cloud ready applications and encourages our developers to pursue Cloud services. Built on largely open source technology leveraging multiple cloud platforms both public and private to deliver a ubiquitous and consistent global platform for continuously deploying applications.

Infrastructure as a Service

Pearson are pursuing a multi-cloud strategy. Due to the global nature of our education partners and the sensitive nature of some learner data, we need to exploit regional public cloud technology.

Delivery as a Service

With thousands of developers spread all over the world, getting code continuously deployed into our infrastructure and platform is no mean feat. We are building standard delivery templates for developers to extend from in order to expedite their adoption of our technology and drive standards to support easier global deployments and interoperability of our learning products.

What you will need to own ?

You will form part of a global team that will drive best practice in the Pearson Global learning Platform, we work in a lean agile fashion with fortnightly sprints. You will be expected to collaborate with, and support other agile product development teams and operational teams whose primary responsibilities will be to support education services in production and pre-production environments.

Scope could include technical lead responsibilities, regional and functional influence, collaboration on global initiatives.

Qualifications

Essential Duties and Responsibilities

Manage a group of talented Site Reliability Engineers who are solving complex reliability and scalability challenges.

Accountable for the performance of the team in meeting SRE deliverables and departmental KPIs.

Drive team towards DevOps cultural transformation.

Build business relationships with internal/External stakeholders.

Drive Engineering,Operational and Security best practices within the team

Manage highly skilled talent in fast paced dynamic environment

Support team for professional development to enhance skills and guide them to adopt with new technologies.

Conduct team performance appraisal

Recruit, inspire and retain the best talent.

Education and Experience

Bachelor’s degree in Computer Science or equivalent

Experience in working at cloud infrastructure based environment.

Experience in managing Software engineering,DevOps and/or SRE teams.

Sound knowledge on DevOps and Agile concepts.

Understanding of cloud infrastructure and automation techniques..

Personal Skills

Ability to Influence technical decision making

Superb communication skills, written and verbal

Experience screening new candidates to join the team

English as a business language

Manage a group of talented Site Reliability Engineers who are solving complex reliability and scalability challenges.Accountable for the performance of the team in meeting SRE deliverables and departmental KPIs.Drive team towards DevOps cultural transformation.Build business relationships with internal/External stakeholders.Drive Engineering,Operational and Security best practices within the teamManage highly skilled talent in fast paced dynamic environmentSupport team for professional development to enhance skills and guide them to adopt with new technologies.Conduct team performance appraisalRecruit, inspire and retain the best talent.Education and ExperienceBachelor’s degree in Computer Science or equivalentExperience in working at cloud infrastructure based environment.Experience in managing Software engineering,DevOps and/or SRE teams.Sound knowledge on DevOps and Agile concepts.Understanding of cloud infrastructure and automation techniques..Personal SkillsAbility to Influence technical decision makingSuperb communication skills, written and verbalExperience screening new candidates to join the teamEnglish as a business language

Primary Location: LK-LK-Colombo

Work Locations: LK-Colombo-200 Nawala Maga One Maga One No. 200, Nawala Road, Narahenpita Colombo

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 10, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1911810

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.