Customer Success Manager, Enterprise

Job Description

Clever’s growing Customer Success team sits at the center of our company strategy to drive rapid growth in customer engagement with Clever in 2019. Our team DNA is cross-functional; we’re successful by collaborating closely with the Product, Design, Sales, Engineering and Marketing teams on a daily basis. Customer Success Managers on the District Success team are part project managers, part product experts and part consultants for our district customers. CSMs are charged with developing and owning a strategy for supporting our customers throughout the Clever customer lifecycle to achieve strong growth in platform use.

In the enterprise segment, you’ll be responsible for driving product adoption, advising on tools to streamline digital learning, and identifying strategic opportunities for growth among some of Clever’s largest and oldest customers. You’ll create Clever champions by consistently identifying unique ways to deliver more value to customers and highlighting that value through executive business reviews and on-site meetings with strategic customers. You’ll also serve as an internal advocate for our district customers, working closely with internal stakeholders to represent customer needs and influence Clever’s roadmap. Successful CSMs are scrappy, poised, data-driven, optimistic, and passionate about helping customers achieve meaningful outcomes.

You will:

• Rapidly increase Clever platform use with some of the largest school districts in the country
• Build executive buy-in across all levels of a customer’s organization and chart an ambitious plan for success
• Coach accounts through the customer lifecycle
• Analyze data to showcase customer value and drive deeper product adoption
• Identify, surface, and mitigate risks to a customer’s success plan
• Advocate within Clever on the customer’s behalf to help shape the future of product development at Clever

You should:

• Have 3+ years of experience managing enterprise accounts
• Be able to communicate easily with executives and are comfortable mediating conflict
• Have experience managing large, multi-stakeholder projects with exceptional results
• Be able to travel as needed
• Be excited to have a meaningful impact on K-12 education
• Have a desire to work in a diverse, highly collaborative team environment

What Clever Offers

• A chance to revolutionize the way schools use technology
• Competitive salary and significant equity in well-funded, high-growth company
• Catered lunch daily and dinner twice a week
• Generous vacation and holidays
• Top-notch healthcare, vision, and dental coverage
• Unlimited Amazon.com credits for learning
• An incredible team of fun, bright coworkers