SAP Fieldglass - Account Manager, Account Services - UK Job

Job Description

Requisition ID: 228557
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Fieldglass is an industry leading VMS cloud software application. With a strong entrepreneurial culture, and unmatched client retention levels, the Account Services Team is responsible for the relationship of our multi-national blue-chip client relationships after ‘go-live’.

Our Account Managers are fun, pragmatic, fair and powerful communicators who are passionate about the value relationships and partnerships can bring to any business.

Ideal candidates should have experience with the following:

• Prior experience as either an Account Manager, Relationship Manager or Customer Success Manager would be beneficial
• A back ground in Staffing/Contingent labour and/or the services procurement industry would be highly advantageous
• Excellent program and project management and customer / account management competencies
• Experience managing complex customer engagements with a proactive approach to planning and strategy to ensure our clients’ long-term success and profitable growth
• Proven track record of escalation and issue resolution with the ability to influence positive outcomes with both internal & external stakeholders
• Ensuring ‘Customer centricity’ is at the heart of all you do
• Strong organisational and time management skills
• Expert in at least one topic of SAP technology (SAP Fieldglass) with a passion for ERP/SAAS technology
• Degree holder across Sciences (Computer, Natural, Technical) or equivalent work experience
• Competent with using CRM tools & systems
• Fluent English language skills are critical for success in this role

This is a challenging role, that includes travel across EMEA, working across multiple teams, multiple clients and multiple time zones in a fast paced and ever-changing environment.

The role will preferably be based in and around London.

SAP ARIBA & SAP FIELDGLASS CULTURE VALUES

SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization. Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make.

What exactly does #BeREAL stand for? The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise.

To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the #BeREAL Commitment.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: [email protected] ).

Successful candidates might be required to undergo a background verification with an external vendor.

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