Ops Support Specialist 5

Job Description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

La descripcion del perfil de la requisicion 19111879 de WorkDay no coincide con el solicitado en la requisicion de Taleo 19015793 y en el cual ya se tenia a la candidata selecionada. Se anexa descripcion de Taleo a considerar:

Escolaridad Mínima: Bachillerato / Preparatoria

Experiencia Requerida:

Experiencia Laboral de 1 a 2 años en contabilidad y conocimientos generales de operación y movimientos Bancarios,

comprobación y elaboración de asientos contables por aplicaciones realizadas, enfocados a la colocación de cartera al

Consumo, Créditos Hipotecarios, PyME, Automotriz

Conocimientos: Manejo de paquetería Office.

Objetivo del puesto: Realizar la disposición y desembolsos de créditos que otorga el Banco en el segmento de Consumo,

asegurando el procesamiento en tiempo y forma de la operación de acuerdo al servicio establecido.

Objetivo del Área: Asegurar y Garantizar la correcta validación y aplicación de las operaciones de los diferentes productos

a través de los sistemas Institucionales.

Funciones Principales del puesto:

• Realizar la validación de las condiciones financieras de los créditos vs las políticas a aplicar

• Registrar el alta de los créditos en los sistemas institucionales

• Desembolsar los fondos relacionados a los créditos a los clientes o beneficiarios

• Depósitos en cuentas, abonos interbancarios y elaboración de cheques

• Efectuar actividades administrativas en los sistemas del banco correspondientes a eventos de domiciliación de Cuentas de Cheques, enlaces de Garantías

• Realizar los Asientos Contables correspondientes a la operación del día

• Realizar la validación y comprobación de cifras contables obteniendo los totales por caja en forma diaria

Habilidades Técnicas/ Competencias que debe tener el candidato: : Manejo Office a nivel intermedio

Trabajo en equipo, Trabajo bajo presión, Capacidad de análisis

Capacidad para detectar riesgos operativos y administrativos

Conocimientos Generales de Sistemas Contables, Bancarios Clientes, Crédito

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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