Job Description

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is searching for an experienced IT Support Specialist at our London office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

Responsibilities:

• Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
• Build and deploy new laptops using standard deployment tools (JAMF, DeployStudio, Deep Freeze)
• Support and assist employees using AV systems, both on-site and remote, including CFM Hangouts, projectors, audio and video-conferencing.
• Assist with AV setup for internal meetings and events
• Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via a ticketing system
• Managing inventory for hardware and software

Experience:

• 4+ years of experience in IT support roles or similar experience.
• Basic networking skills, including an understanding of servers, switches, WiFi, etc.
• Knowledge of administration of Apple computer products using enterprise management tools.
• Strong ability to support remote workers via telephone or screen sharing.
• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence.
• Strong OS X and Mac hardware troubleshooting experience
• Experience with managing Google accounts and groups
• A positive, service-oriented attitude.
• Solid problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed

Benefits:

• Private health insurance, income protection, and life assurance benefits
• Cycle to Work scheme option to purchase a bike and accessories tax free
• Unlimited holiday
• Pension scheme with 5% employer contribution
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
• Weekly yoga sessions

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your Recruiter if you wish to make such a request.