Facilities Operations Manager - (Manchester, Glasgow or Edinburgh)

Job Description

Facilities Operations Manager (based in Manchester or Glasgow or Edinburgh)

Due to our continued growth and success, an exciting and rewarding opportunity has opened up for a Facilities Operations Manager with a strong 'soft & hard services' experience to support our day to day Building Operations and to be based in Manchester or Glasgow or Edinburgh . This role will be responsible for the ownership and management of the division’s operational standards and KPIs. To succeed in this role you will need to have a proactive approach to Operational Standards, Safety, Communication and Cost Management. The ideal candidate will have experience in supporting the opening, safety and project management of new buildings/openings.

Position Goals & Objectives

• Provide support in all trades to effectively maintain buildings and continually reduce defects
• Increase operational effectiveness & efficiency of buildings and infrastructure
• Illustrate the WeWork core values and strive to achieve our mission
• Assist in building the portfolio facilities team as needed
• Directly manage portfolio facilities team
• Maintain Portfolio’s 90% SLA
• Minimize overtime hours paid in portfolio

Key responsibilities include but are not limited to:

• Work closely with the Facilities Director to ensure accurate budgeting and forecasting of the Capital Projects Budgets
• Support the Facilities Director with budgeting/forecasting the annual utilities budgets for, Electric, Gas, Water and Landlord supplied services
• Ensure the member experience across the Division is in line with expectations i.e. everything in good working order, facilities are clean and safe
• Ensure the safety and legal compliance associated with each facility is being achieved
• Support the project management of the new buildings from a Facilities prospective, ensuring the learnings from previous buildings are clearly communicated during design process
• To review and manage the PPM process, ensuring all legal compliance is being achieved, and the document management policy is adhered to
• Support the Facilities Coordinator with the management of the service contractors and agreed SLAs
• To take full ownership for the management and execution of the reactive tickets issued for each building
• Work closely with the Facilities Director and Fit Out Manager to ensure a smooth and processed handover
• Ensure your direct reports are being managed and supported in a manner that focuses on continuous development and improved performance

Experience and Requirements:

• 5 plus years experience in overseeing the maintenance function for a minimum of 5 locations
• Experience managing a team of greater than 5 employees
• Must be able to work independently or on a team
• 5 plus years of management experience in the facilities, construction or related industry
• Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
• Excellent communication, organization and written skills
• Experience managing technical contractors/support functions and outsourced vendors.