Converse Dolphin Mall - Store Supervisor - Miami, FL

Job Description

As our Store Supervisor, a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and by providing direction to other store employees. Help to ensure long-term business growth by providing exceptional merchandise flow as well as customer service support within the Converse Outlet Store.Operational and Merchant Excellence:

• Ensure consistent execution of operating and merchant standards.
• Open and close store per operating procedures and best practices
• Partner with SM to ensure that all visual directives, promotions, and markdowns are completed within guidelines and in a timely manner (to include mismates, obsoletes and defectives)
• Adhere to shipment best practices and policies
• Ensure that employees are cross-trained as appropriate in all areas of operation such as footwear, apparel, equipment, cashiering and BOH.

Customer Service Excellence:

• Leads by example by executing the STARS MANTRA daily
• Consistently communicates financial goals (i.e. KPI, daily sales goals and hourly readings) and ensuring team members are motivated to hit them
• Is a Converse Brand Ambassador

Financial Performance:

• Assist in delivering the Financial Budget
• Contribute to the store's financial performance through high productivity within KPI's related to sales, revenue and shrink including conversion rates, UPT's and ADPT's

Qualifications

• High School Diploma or GED
• 1-2 years of retail experience
• Speaking clearly with employees and customers
• Basic math functions (adding, subtracting, multiplying and dividing).
• Ability to exercise a high degree of professionalism.
• Must be able to work evenings, weekends and holidays as needed
• Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments