CMMS Account Manager

Job Description

JOB SUMMARY The Computerized Maintenance Management System Manager (CMMS) Manager will serve as the liaison between the teams in the field and the technology with the Facility Partner managing the designated CMMS platform. The position requires leadership within CMMS both assisting in the development of client goals and implementing these goals as well as oversight of the data and training of teams to perfrom at the necessary levels. RESPONSIBILITIES Responsible for achieving clients’ CMMS high level goals such as: CMMS Implementation across the entire portfolio CMMS Standardization Effective Equipment Life Cycle Management Improved asset information and maintenance history Equipment reliability improvement Manages the CMMS to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements. Works directly with the field to optimize calendar based and condition based maintenance Ensures that the Preventive Maintenance (PM) program meets industry standards, client specified parameters and client best practices Drives process improvements through implementing the results of self-generated audits and implementation of industry leading maintenance practices Institute and lead management routines to ensure CMMS related goals and objectives are met by greater engineering team Optimizes mobile technician workload through detailed analysis of routes, workload, skillset and geography Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction. Manages a program to ensure that the facility assets are contiually kept up to date within the CMMS and that best practices in maintenance management are deployed in cooperation with the engineering group Maintain an excellent working knowledge of the designated CMMS platform Manage CMMS hardware and software implementation processes on all added client portfolios Oversee the quality of the CBRE data in the CMMS; establish and execute an auditing system that supports meeting the goals and objectives Assist the CBRE Supply Chain Management team in their efforts to standardize equipment maintenance contracts and achieve cost savings through the implementation of strategic maintenance programs Assist the Chief Engineers with technical issues related to the CMMS including but not limited to: training and on-boarding new users; establishing and retiring assets and PM schedules Ensure that CBRE continues to maximize the functionality of the designated CMMS Use knowledge of clients established engineering guidelines, processes, and procedures to help enhance the functionality of the CMMS Limited travel is required in this position REQUIRED SKILLS, KNOWLEDGE, ABILITIES Bachelor’s degree or equivalent education and experience 5 or more years critical facilities maintenance management experience (or equivalent) with demonstrated ability to exercise proper judgment 5 or more years working with a CMMS Ability to productively work independently and as an overall integral team member in a dynamic environment focusing on planned and unplanned tasks and quickly shifting priorities Ability to draw conclusions from data and experience completing ad hoc analysis Demonstrated experience managing administrative/data management projects Strong interpersonal skills and problem solving ability Excellent verbal/written communication and presentation skills Proven record of providing excellent internal and external customer service Advanced knowledge of Microsoft Excel and ability to analyze data. Proficient in basic computer applications and software including MS Office applications.