Specialist, Consumer Insights & Innovation

Job Description

Specialist, Consumer Insights & Innovation - 43659

Operations - Hong Kong Quarry Bay, Eastern District

About the Consumer Insights Team:

Companies have increasingly been relying on market insights to make informed decisions and our role at Nielsen has evolved into us being information scientists - predicting the ‘What's Next’ for our clients, in order for them to grow, stay relevant in the present and for the future. Our behavioral researchers in Nielsen’s Consumer Insights team tackle our clients’ issues by unlocking the why and the how, while our data researchers identify key clients' priorities quantitatively by applying data science techniques on survey and other big data sources

For our Hong Kong office, we are currently recruiting for a Data Acquisition Consumer Insights Specialist (DA CI Specialist)

About the Role:

The DA CI Specialist is responsible for the provision of all project management deliverables and support in the planning, preparation, execution and customer support process as well as continuous coaching and guidance to the junior executives. This role works in close collaboration with the Client Service (CS) team and will be involved in people management and as well as engaging with senior management level.

Responsibilities:

• Manage and coordinate day-to-day operational activities and also provide training to subordinates in relation to customized market research
• Plan and organize operation projects (e.g. mystery shopper program, telephone interview, outdoor interview) in relation to scheduling, allocating resources and related research materials
• Provide regular feedback on the operation concerns and issues
• Responsible for recruiting, managing and training of interviewers
• Drive project KPI and monitor the progress of operation projects
• Work closely with client servicing team to ensure the project is on schedule
• Outdoor work will be required

Requirements:

• At least 2 – 3 years related working experience, preferably in Market Research industry
• Diploma holder or higher
• Sociable, open-minded, outgoing & energetic
• Proactive, fast learner and have a strong sense of responsibility
• Good project management skills
• Proficient in both written and spoken English and Cantonese

What makes this role interesting? Nielsen is a fast-paced, dynamic environment where you will learn a number of new skills and topics through each project which is customized to our clients’ requests.

What would you learn in this role? You will learn about managing clients, senior Nielsen stakeholders, and working in an international environment. In addition to this, you will learn how to build networks, not only in Hong Kong but many other countries and how to influence and lead projects.

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

Job Type: Regular

Primary Location: Quarry Bay , Eastern District