Head of Retail Revenue Operations

Job Description

At Shopify, we make commerce better for everyone. Our products allow entrepreneurs and brands to focus on what they do best: building and selling their products. Hundreds of thousands of merchants use our platform to manage every aspect of their business. Our Shopify Retail team’s mission is to make in-person commerce better for everyone. We build products and technology that empower leading brands to create exceptional in-person selling experiences. One innovation at a time, we are partnering with entrepreneurs to build the next generation of retail. Shopify Retail is growing incredibly quickly and is among Shopify’s top long-term priorities. Today, we are helping power retailers like Allbirds, A.P.C. and many more. The Revenue Operations team is a strategic partner across the Merchant Journey from Sales, Onboarding and Merchant Success. It enables these functions to make smarter decisions, plan confidently and achieve their goals by bringing visibility and strategic insight. As a Revenue Operations Lead, you will be the primary owner of SalesForce within the Retail GTM team. You will equip the GTM team with the tools they need, build business processes to improve their effectiveness and ensure that their operating platform (SalesForce) is maximized. This is a new role within the Retail Product Group so you will shape its focus and mandate.

Responsibilities

• Be Impactful : This is not simply a reporting function. We expect you to help drive the business through actionable insight not just data.
• Build for the Long-Term: Think strategically about the retail business and partner with other groups (sales, marketing, business operations, finance, technology) within Shopify to execute on the GTM vision.
• Constantly Learn: Be unconstrained with how ‘things are done’ in Rev Ops. Bring new perspectives and challenge assumptions.
• Be Merchant Obsessed : Think through the lense of making the biggest impact possible for our Merchants.
• Thrive on Change: Build your team and systems so that they have a strong foundation. The retail product and GTM strategy will evolve quickly over the next few years and Revenue Operations must help look 12-36 months in the future.
• Build Culture: As a senior leader, working cross-functionally with many teams, you should build a culture of teamwork, collaboration, merchant obsession and impact.

Requirements

• Significant years of experience in revenue operations and sales strategy.
• Master level proficiency with the SalesForce ecosystem.
• Experience building and managing teams in a high growth environment.
• Entrepreneurship mentality. Must be a self-starter, self-motivated, able to work independently to drive impact without all the information/data readily available.
• A mentality that no project is too big or too small to give your full 100%. Will not hesitate to roll up your sleeves to get the job done.
• Exceptional communication, analytical, project management and organization skills.
• Strong interpersonal skills. Ability to build relationships, manage stakeholders, and create a strong working partnership across teams.

Bonus

• Experience in a retail or e-commerce industry.

This posting will close on September 11th at 12 PM EST - please make sure to get your application in before then. At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Apply for this job