Lead Service Technician, Milan

Job Description

The Role Are you looking for a new challenge, do you want to develop on a daily basis and would you like to work at one of the most progressive brands in the world? This is your chance, because we are looking for a Lead Service Technician like you. In this position, you will get the opportunity to develop your technical skills via a combination of exciting training programs and an ongoing training on the job. You will be working at one of our world class Service Centers; however, you will have the opportunity to travel to other locations to assist and learn when possible and needed. Responsibilities / This is your job

• Liaise directly with customers at point of ‘Check in’ ensuring full transparency of customer expectations via ‘Point and Show’ and taking complete ownership of the repair from customer intake to the vehicle return.
• Full responsibility for quality repairs to the vehicle and in the absence of a TESLA Master Technician you will be responsible to lead, guide and support fellow technicians to achieve highest quality work in the most efficient manner.
• You are the example in the workshop and you will have some coaching tasks.
• Support for the escalation of repairs via the various tools available ensuring feedback to the relevant engineering/production departments.
• This role will involve leading the workshop and ensuring Pre-diagnosis is completed in supervision of a Tesla Master Technician.
• Partner with various teams across the organization to share critical information gathered and share best practices to help improve our products and overall customer experience.
• Working on assignments which require considerable judgment and creativity and understanding implications of work and making recommendations for solutions.

Requirements / This is you

• Minimum of 1-2 years of experience working as a Senior Tesla Technician.
• Specialist is one or more Tesla sub systems.
• A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications.
• Demonstrable experience and competency in solving complex technical issues within an efficient manner.
• Strong coaching skills.
• Ability to read and interpret mechanical drawings and electrical schematics and possess a mindset of continuous improvement.
• Driving Customer Satisfaction metrics and team collaboration ensuring the highest level of Customer experience is delivered.
• A solid command of the English Language.
• A valid driver’s license.

Apply

Tesla participates in the E-Verify Program