Job Description

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they can bring to the table.

Lyft is looking for an experienced leader to serve the operations team in Houston. We’re searching for an exceptional operator with experience managing and developing large teams, a passion for problem solving, and a strong desire to make a big impact at a fast-growing company.

You will report to the General Manager and will be responsible for leading our driver support teams as well as working closely with stakeholders to refine local business strategies. If you have experience developing large and/or distributed teams, working in dynamic environments, and solving tough problems, we’d love to talk with you!

Responsibilities:

• Lead, develop, and engage a large organization of team members, including managers and entry-level team members, to meet the needs of our customers
• Oversee multiple driver service operations including driver on-boarding, driver support, vehicle service and rental operations across the Houston area
• Lead a lean operation focused on continuous improvement
• Create a world-class experience for our drivers and be obsessed with creating positive interactions with all your customers - internal and external
• Work with the General Manager and other cross-functional stakeholders to develop long-term strategies and hit OKRs
• Use data-driven decision-making skills to make strategic business decisions
• Understand two-sided marketplace dynamics in order to develop and execute driver education and retention programs
• Advocate for driver needs and concerns to Lyft HQ
• Conversational Spanish skills highly desired

Experience:

• 8+ years of experience in store management, customer service operations, financial and/or startup environments
• Experience leading and developing high-performance teams
• Demonstrated ability to operate in a fast-paced environment
• Strong problem solver. You effectively, creatively, and quickly solve complex problems. No problem is too big or too small. You have a love of getting your hands dirty and a talent for juggling multiple projects simultaneously.
• Expertise in analyzing and using data to make sound business decisions
• Track record of setting goals, creating a plan, and getting results with your team
• Vehicle service management experience a plus

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.