Technical Training Instructor / Developer

Job Description

Job Title

Job Description

Technical Training Instructor / Developer _Cleveland, OH

In this role, you have the opportunity to support patients and the health tech industry by developing and delivering technical service training for internal and external audiences for Philips Ultrasound equipment.

You are responsible for:

Training Development responsibilities:

• Ensures courses are created using a standardized creation process implemented per Academy procedures.
• Works as the project leader for Ultrasound modality e-learning and instructor-led projects.
• Ensures e-learning packages are complete in a time frame and quality that maintains customer satisfaction.
• Assesses student skills using both written and lab tests.
• Represents Training to other departments (Service Engineering, Field Service, Documentation, and Engineering) in order to develop new courses and training packages, improve existing courses, ensure course content is up-to-date, and keep other departments informed of activities with Training.
• Initiates changes to existing as well as new service documentation and tracks closure.
• Develops and implements changes regarding the best and most cost effective way of doing training. This includes developing and implementing improved training processes and/or using alternative media such as video, slides, overheads, Computer Based Instruction, etc.
• Reviews documentation from other departments for technical accuracy and incorporation into training documentation.
• Creates and mentors instructors to develop training material for service electronic document collection.
• Counsels and guides instructors on teaching techniques.

Training Delivery responsibilities:

• Arranges systems, materials and classrooms to ensure that the courses can be delivered in the optimum conditions (classrooms, systems, and lab environment).
• Coaches students in all learning environments. Support them to find the learning content on knowledge and skills in the most active and efficient way for the student to study.
• Coaches other Trainer Coach Colleagues, including local certified trainers in satellite locations (worldwide).
• Ensures that the departmental and safety regulations are followed in order to guarantee the safety of the students and others.
• Evaluates courses and assesses students in order to get feedback with which to improve course quality to the targets as set by the team manager.
• Delivers local courses on location in the field or other campuses worldwide.

You are a part of a dynamic global team that focuses on supporting the Ultrasound market. You will have the opportunity to work in our remodeled state of the art training facility in Cleveland, OH.

To succeed in this role, you should have the following skills and experience:

• 2+ Years Philips Ultrasound service experience preferred
• Bachelor’s Degree in Electronics, Informatics, Computer Science, Biomedical Engineering, technical school or equivalent experience.
• Refined technical writing skills.
• Refined presentation skills.
• Computer skills including proficiency with Microsoft Word, Microsoft Powerpoint presentation software and graphics creation programs such as Microsoft Visio.
• Network/Server certifications are a plus
• Availability to travel for up to 30% of the time within the US or Worldwide.

In return, we offer you an opportunity to learn and advance with Philips, a diversified technology company, focused on improving people’s lives through meaningful innovation. With a century of history and more than 450 innovative products and services, we are ready to meet today’s challenges in healthcare by creating solutions that deliver better care to more people at lower cost.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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