VPN Operations Analyst

Job Description

Position summary

Are you energized by helping organizations protect their data and build client trust? Do you want to work in one of the world’s largest holistic internal cybersecurity organizations? If you’re interested in proactively preventing, detecting, and responding to cyber attacks across a complex global footprint, then Deloitte Global could be the perfect place for you. We’re looking for an analytical thinker passionate about cybersecurity to join our team.

Work you’ll do:

In this interesting and diverse role your primary objective is to provide operational support to the Remote Access VPN Management Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.

The VPN Analyst role requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.

• Provide operational support for remote access VPN on multiple F5 platforms across the Deloitte global infrastructure.
• 24x7 VPN device monitoring, operation and management.
• First responder to monitored alerts, incidents and issues.
• Monitoring, and troubleshooting of F5 BIG-IP LTMs and APM modules.
• Perform VPN policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with Remote Access VPN activity and usage information.
• Create and maintain network and application level documentation of F5 BIG-IP environment.
• Track and evaluate F5 APM security alerts.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any Deloitte location.
• Coordinate, triage, and troubleshot activities with customers.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

Additional responsibilities regardless of team include:

• Ensure Remote access VPN services and systems are always available and reliable.
• Respond to and manage service issues and problems.
• Responsible for awareness and compliance to policy and guidelines of the ISMS.
• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
• Able to coordinate and work with on-site engineers during outage or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process related documents for the team.

Collaboration:

• Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure.
• Provide input into peer performance reviews.

Knowledge Sharing / Documentation

• Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards.
• Change Control - Ensure compliance with processes and adherence to standards and documentation.
• Work with CTO leadership and application teams in reviewing new documentation

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you’ll work with:

The Deloitte Global Cybersecurity function is responsible for enhancing data protection, standardizing and securing critical infrastructure, and gaining cyber visibility through security operations centers. The Cybersecurity organization delivers a comprehensive set of security services to Deloitte’s global network of firms around the globe.

How you’ll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you’ll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Technical skills:

• Knowledge of F5 LTM (Local traffic manager) and APM (Access Policy Monitor) Modules.
• Knowledge of remote access VPN technologies.
• Knowledge of F5 DNS will be added advantage.
• Knowledge of LAN/WAN and network protocols.
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Knowledge of F5 BIG IQ management platform.
• Knowledge of server technologies is a plus.
• Knowledge of virtual technologies is a plus.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high pressure environment

Other Qualifications

• 3-5 years of experience
• Bachelor’s Degree in computer science
• Professional Qualifications are preferred, including:
  • F5 BIG IP Administration Certification
• ITIL Foundation Certified

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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