Associate Solutions Architect

Job Description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Serve as a technical champion and trusted adviser for your accounts. The Red Hat Sales team is looking for an Associate Solutions Architect to join us in Plano, TX. In this role, you will partner with Red Hat’s account executives to achieve sales attainment goals through technical leadership both internally and with your customers. You’ll participate in the discovery of business and technical challenges to solve problems that map and align to Red Hat’s solutions. You will own the development of the technical account plan for your top customers, help facilitate the coordination of domain experts, support associates and partners, and ensure outstanding customer satisfaction. As an Associate Solutions Architect, you’ll need to have excellent communication and people skills, foundation of technical expertise, passion for open source, and a thorough understanding of business processes and IT problems faced at the enterprise level.

Primary job responsibilities

• Map business problems and technical challenges to Red Hat’s solutions
• Develop lasting relationships with key technical and business stakeholders and Red Hat’s partners
• Follow and understand industry trends
• Manage customer satisfaction issues through escalation paths provided to Red Hat’s support methods and frequent checkpoints with customers both before and after the sale
• Manage technical account plans for key customers aligned with best practices proposed by the Sales team
• Develop the overall technical account plan and strategy; lead an ongoing cadence with all technical resources
• Facilitate specialist associates
• Participate in workshops and scoping of professional services
• Engage and work with specialists aligned with customer requirements
• Work with strategic partners

Required skills

• 3+ years of experience working in sales engineering, consulting, IT architecture, or in an equivalent field supporting enterprise accounts
• Excellent communication, presentation, and documentation skills
• Demonstrated record of developing relationships across multiple business segments and roles
• Ability to interpret customer business problems and technical issues and effectively explain how Red Hat’s solutions align with identified challenges or requirements
• Knowledge of enterprise solutions and architectures, e.g., cloud, automation, DevOps, big data, virtualization, storage, RDBMS or enterprise resource planning (ERP), middleware, clustering, and high availability
• Willingness to travel around 50%
• Fundamental knowledge of Linux or Unix operating systems
• Knowledge of all Red Hat’s solutions and overall architecture; ongoing Red Hat’s solutions and sales training through continuing education
• Manager-directed deeper knowledge of our offerings; presentation skills
• Technical account plan creation and business value discovery experience

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.