Technical Support Representative

Job Description

It’s an exciting time to be employed by AT&T. Through
the hard work and dedication of our Technical Support Representatives and
leaders, our business is strong, progressing in our media platform with a
bright future that includes new ideas and great opportunities. We are building,
growing and transforming our business. We are committed to providing our
employees a stable work environment with equal opportunity for learning and
personal growth. Creativity and innovation are encouraged for improving the
effectiveness of AT&T.

Our Technical Support Representatives start at $16.52 per
hour ($661.00 per week/$34,372 annually) with increases every six months until
you reach TOP pay. Additionally our management team offers up a
supportive environment which motivates team members to grow professionally
whether as an individual or as a team.

Call center days of operation are
Monday-Sunday; ideal candidates must be available and flexible to accommodate
in-bound call center hours of operation. New hire shift: 1PM to 10PM, including weekends.

You’ll also gain an amazing benefits package with
medical/dental/vision coverage, 401(k) plan, tuition reimbursement and paid
time off. But there is more; rounding out these benefits and perks, we also
provided a 50% employee discount on:

• AT&T mobile plan

•AT&T internet & fiber

• AT&T phone (formerly U-verse Voice)

• DIRECTV (including Free HBO & NFL Sunday Ticket),
DIRECTV NOW or U-verse TV

Take the lead at the front line of our company.You’ll answer inbound calls from customers with billing issues, technical issues or general questions regarding service and offer customized solutions and provide service for millions of customers – one at a time.Be a part of an award-winning team that passionately cares about customers.
Your expert recommendations will ensure customers get the most out of the technology they love.What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to provide first call resolution.You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues. Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.Career possibilities are limitless with AT&T.
You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you’re 18 years or older, let’s talk.