Delivery Experience Specialist - Dedham

Job Description

THE ROLE

At Tesla, our Delivery Experience Specialists (DES) are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers and assisting with delivery day activities. The DES will support customers from the moment they arrive onsite. Our Specialists are on the front lines and responsible for warmly welcoming our new owners for delivery day, greeting them with a smile and offering hospitality. We’ve created one of the most innovative vehicles ever made, and we’re looking for positive and reliable team members to help deliver an equally innovative delivery experience for our valued customers.

RESPONSIBILITIES

· Welcome customers to Tesla and create a warm greeting upon check in

· Answer first level delivery related questions

· Execute customer documents on delivery day

· Conduct vehicle orientations

· Conduct direct deliveries from Delivery Centers to customer homes

· Provide the highest level of customer service to all current and future owners on delivery day to ensure satisfaction and a great customer experience

· Be proactive, professional, personal, and passionate

· Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment

· Perform additional responsibilities as assigned to meet business needs

REQUIREMENTS

· Customer service experience required

· Proven ability to work well under pressure and with a diverse range of personalities

· Evidence of a strong team mentality and reliability

· Strong communication skills and attention to detail

· Demonstrated ability to grow into a mastery of all Tesla products and services, and the ability to keep up with EV industry trends and local incentives

· Evidence of enthusiasm and passion about accelerating the world’s transition to sustainable energy

· Ability to use technology (iOS, Windows, etc)

· Ability to work evenings, weekends and holidays

· Must have and maintain a valid driver’s license and an acceptable and safe driving record

· Must have or obtain before start of employment appropriate sales license

· Ability to stand for a period of 2+ hours at a time

Tesla participates in the E-Verify Program