Key Account Manager, GrabFood

Job Description

We are Grabbing the job detail for you

Get to know our Team :

Dynamic team who provide you the environment to grow and better career.

Get to know the Role :

We are looking for a talented generalist to help us build strategic relationships with high-profile merchants and drive revenue. As a Account Manager, you will be responsible for owning and growing our most important merchant relationships.

We're looking for superstars who can operate independently, move fast, and get things done. We want people who love being challenged and are excited by the idea of joining our growing Merchant Organization and doing what it takes to win. If this sounds like you – read on!

The day-to-day activities :

• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
• Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
• Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
• Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants

The must haves :

• Minimum of 3-5 years experience of sales business development, account management or operations
• Experienced in handling and dealing with partners (account management experience)
• An exceptional track record of driving revenue through partnerships
• Multi-tasking and able to work under pressure and constantly changing environment
• Proficient in English is a plus
• Passion for the on-demand delivery space, and food delivery in particular
• Comfortable to work using laptop and internet
• Great communication and negotiation skills

Get to know Grab:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

If you share our vision of driving South East Asia forward, apply to join our team today.

[apply-linkedin-button] OR Apply Manually [gravityform id="2" title="false" description="false" ajax="true"]
[linkedin-form-page]

THANK YOU FOR YOUR SUBMISSION.

We will be getting back to you real soon. In the meantime, check our what we've been doing lately.
[li-company-updates limit='5' company='5382086']

• Let a friend know there's a vacancy!
• Your name *
• Your email *
• Your friend's name *
• Your friend's email *
• Message
• Job Link
• CAPTCHA

This iframe contains the logic required to handle Ajax powered Gravity Forms. X

THANKS FOR REFERRING A FRIEND!

We appreciate it. In the meantime, check out what we've been doing lately.

[li-company-updates limit='5' company='5382086']
[li-company-updates limit='5' company='5382086'] ×

Data Protection Notice / Privacy Policy

Note: You must AGREE to proceed.

This Data Protection Notice / Privacy Policy describes how GrabTaxi Holdings Pte Ltd (“Grab”) and its respective subsidiaries, associate companies and jointly controlled entities (“Grab Group”) uses your Personal Data.

“Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, passport number, nationality, address, telephone number, race, gender, date of birth, marital status, resident status, education background, email address, your occupation, and any other information about you that has been or may be collected, stored, used and processed by Grab Group from time to time which may include sensitive personal data such as data relating to health, political, religious or other similar beliefs.

In some circumstances, you may have provided Personal Data relating to other individuals (such as your referees) and in such circumstances you represent and warrant that you are authorized to provide their Personal Data to the Grab Group and you have obtained their consent for their Personal Data be processed and used in the manner as set forth in this Notice.

When the Personal Data requested through this tool is mandatory, you must provide and agree to the processing of this Personal Data by Grab Group. However, if you do not provide Grab Group your Personal Data, Grab Group will not be able to process your Personal Data for the purposes outlined below and your application may be rejected.

The information provided by you in your employment application will be stored in the GRAB Candidate Application Database. The purposes for which Grab Group processes your Personal Data are as follows:

1. To verify your identity;
2. To assess and/or verify your suitability and employability;
3. To contact you in respect of your application;
4. To perform other related activities (including surveying and research activities to improve Grab's recruiting processes);
5. To consider you for future potential opportunities and may include a link to your public social media profile(s) which you have authorized Grab to access by applying with a social media widget/button.

Your information will be accessed by Grab’s internal recruiters, hiring managers, potential managers in the hiring organization and the associated technical and human resources supporting staff. If you decide not to provide us with your personal data in any of the mandatory fields, we will not be able to continue with your employment application using this tool. If you are applying for a particular opening, the data controller/holder of your application information is your potential employer in the GRAB group and your information will be protected in accordance with local law applicable to your potential employer. If you are submitting your application for any open current or future positions, the data holder of your information will be GRAB group until your information is submitted to your potential employer for a vacancy.

Please note that Grab is a Singapore Corporation and while being the holder of your information it will be protected in accordance with Singapore Laws. By registering, you acknowledge and approve that your information may be processed by any member of the Grab Group for the purpose of evaluating your application for employment in the respective countries and performing any related activities. As such, your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than your home nation or otherwise in the country, state and city in which you are present, to companies under Grab Group which are located outside of your home nation and/or where Grab Group’s servers are located outside of your home nation. You understand and consent to the transfer of your Personal Data out of your home nation as described herein. The supplied information will also be protected in accordance with Grab internal policies regarding employee privacy and data security.

You may at any time withdraw from a particular vacancy for which you may be applying by clicking on the withdraw button in the "My Applications" view.

You may view, update or change certain sections of your application. If you wish to obtain additional contact details regarding your data controller/holder, or a copy of your personal information that we keep, or if you become aware that the non-editable information is incorrect and you would like us to correct it or delete it, contact the Grab’s POPS team.

You are further advised that, depending on your jurisdiction and in accordance with applicable law, your ID and password will be deleted within the time permitted by the applicable laws for data retention from the time your application process concludes or the last time you had access to this tool. Your information will be deleted or blocked, and in the latter case, will only be kept and accessible in accordance with applicable law.

IMPORTANT: PLEASE DO NOT input information relating to racial or ethnic origin, political opinion or memberships of political parties, trade-union membership, religious or philosophical beliefs or church membership, and information concerning physical and mental health including pregnancy, illness, handicaps, pathological defects (including pathological addictions), medical treatments and state of health, sexual orientation or activity, criminal records including convictions, decisions of penalties and fines, or other information collected in judicial or administrative proceedings to ascertain an offence or regarding an alleged or suspected committed offence, biometric or genetic information, social welfare needs or benefits or other social welfare assistance received, in the above section.

GRAB is committed to creating a diverse environment and is proud to be an equal opportunity employer

By communicating with Grab Group, by using this application tool or by virtue of your engagement with Grab Group, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by Grab Group as described in this Notice.

Agree Cancel