Complex onboarding Manager/ Technology Relationship Manager (Associate)

Job Description

Oversee and directly manage the integration and testing for Project Nelson - ref Vanguard Asset management. This includes maintaining oversight of all builds and deliverables and having a handle on all technology requirements for each of the onboarding phases. The role will transition into full Technology Relationship Management coverage for Vanguard as the client is onboarded. This includes escalation point for the client, project management, test management on all JPM and client projects impacting the client and ensuring positive service delivery from Securities Services technology.

The candidate will be working in a team environment where flexibility and creativity are key. Our clients are constantly pushing the boundaries with their technology requirements. Based on client experience and interaction, the candidate will be expected to identify technology areas for improvement, to help improve client delivery and help drive these through with senior technology management.

The successful candidate will be expected to demonstrate an aptitude in the sales arena and from time to time participate in Sales meetings with prospective clients and represent IS Technology. Additionally, there will be on a regular basis, a requirement to cover bau (non covered client) connectivity an testing requirements which is a core part of CTM delivery.

Qualifications , essential skills & experience :

· Extensive internal stakeholder and external client management skills

· Experience of managing large teams, ideally across multiple locations

· Project management experience

· Experience of overseeing/ managing complex client integration programs

· Relevant technology expertise – e.g. Securities Services, SWIFT, Order Management Systems interfacing

· Presentation skills

· Experience of leading client facing meetings and workshops

· College degree in related technical/business areas or equivalent work experience

· Understanding of Project Management methodologies and tools

· Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

· Strong knowledge of relevant applications and development of life cycles