Senior Manager Sourcing Operations

Job Description

Your Opportunity

Corporate Vendor Management (CVM) at Charles Schwab & Co. is responsible for implementing a firm-wide, end-to-end vendor relationship management process to maximize vendor performance and value. CVM provides strategic sourcing support; identifies, mitigates, monitors, and manages vendor risk; and assists Schwab in meeting regulatory and compliance requirements. The CVM organization is currently seeking to further support and strengthen its existing Strategic Sourcing organization, enabling increased value delivery through a focus on process improvement, operational excellence and automation.

What you’re good at

• The Senior Manager, Sourcing Operations, will play an essential role within Corporate Vendor Management (CVM) by focusing on key areas including process improvement, technology enablement and automation, providing the Sourcing organization with project management leadership and execution expertise. The Senior Manager position will not manage people; it is an individual contributor role.
• Process Improvement
  • Identify program maturity needs, design and maintain implementation plans to address identified opportunities
  • Assist Sourcing stakeholders in identifying project objectives, tasks and priorities
  • Lead identified projects to assess and streamline policies, procedures and standards for the Strategic Sourcing program
  • Build cross-functional alliances and relationships to support complex processes; facilitate cross-functional calibration sessions to ensure alignment and consistency
  • Drive the successful adoption of change across the function
  • Establish process and cadence to review and perform gap analysis of sourcing program
  • Create and update workflow designs and written descriptions of processes supporting the Sourcing program
• Communications & Training
  • Develop and maintain content and cadence for key stakeholder communications
  • Determine delivery and creation of performance reporting / benefits tracking. Strengthen interlock with Finance stakeholders for the review and reporting of financial benefits
  • Design and implement calendar of training for Sourcing managers, working with stakeholders and subject matter experts for the delivery of training
• Technology Enablement & Automation
  • Examine processes, seeking ways to automate manual methods or enhance existing processes for efficiency
  • Represent the Sourcing organization’s requirements in the design and implementation of a future-state Source-to-Pay platform
  • Direct the design and enhancement of program dashboards, scorecards and functional metrics associated with reporting Sourcing program performance to senior management
  • Coordinate efforts to convert current manual reporting into available tools and repositories to allow for reporting automation and enhancements
  • Explore and oversee enhancements needed to the in-house and third party-developed management dashboards and tools

What you have

• 5+ years of experience in financial services (may include service, operations, process, project, and management experience)
• 5+ years of experience in process improvement (Lean Six Sigma Black Belt or Lean Master preferred)
• 3+ years of experience in sourcing in a corporate environment, including exposure to category management, strategic sourcing, vendor management, risk management and/or procurement functions and concepts (required)
• 3+ years of business / system analysis
• Experience in organizational change management (preferred)
• Proven track record of building effective working relationships with senior level business partners and internal / external stakeholders
• Self-starter, able to manage multiple projects and succeed in a dynamic, fast-paced environment with minimal direction
• Ability to translate business needs into business requirements, and then implement
• Flexible and adaptable in handling/implementing change and understands how change will impact the team, internal Business Partners and vendors
• Strong oral and written communication skills
• Strong analytical skills, ability to research problems, determine root causes and solutions
• Proficiency in Excel (required) and experience with Tableau, Ariba, Archer, Hiperos, PeopleSoft and / or Access is a plus
• Experience in developing and delivering executive level PowerPoint reporting
• Bachelor’s degree or equivalent experience