Project Leader/Associate Director -Digital & End to End Customer Journey-Paris

Job Description

Location:

Paris

Geography:

Europe & The Middle East

Capabilities:

Marketing & sales, Pricing, Technology & digital

Industries:

Automotive & Mobility, Consumer products, Insurance, Media & entertainment, Retail, Technology industries, Transportation, travel & tourism

About Us

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Practice Area Profile

BCG’s Marketing, Sales & Pricing Practice leverages deep customer insight and a powerful arsenal of data, tools & analytics to inspire revolutionary thinking in all aspects of marketing, sales and pricing. With low risk and high returns, we help digitally transform how clients go to market and generate significant value. The foundation of our success continues to be outstanding value created for even the most leading-edge of our clients: double digit revenue growth and margin expansion. We seek to be leading-edge, and continue to invest in our programs and arsenal of tools and proprietary data. Highlights include: [1] MSP Catalyst (our flagship software platform), Pricing advantagement Centers, [2] Center for Customer Insight, Google partnership and joint Digital Academy, and Customer Analytics solutions. The MSP is at the forefront of [3] DigitalBCG, driving digital go-to-market transformation, and offering our clients leading-edge solutions on [4] Personalization, [5] Digital Marketing, [6] Next Generation Sales and Customer Journeys. We are consistently rated as having the deepest commercial [consulting] capabilities of any consulting firm. And, we have broad experience across both B2B and B2C sectors, and across the globe. References Visible links 1. https://www.bcg.com/capabilities/marketing-sales/catalyst/default.aspx 2. https://www.bcg.com/capabilities/marketing-sales/center-customer-insight/default.aspx 3. https://www.bcg.com/en-us/digital-bcg/overview.aspx 4. https://www.bcg.com/en-us/capabilities/marketing-sales/personalization.aspx 5. https://www.bcg.com/en-us/capabilities/marketing-sales/digital-marketing.aspx 6. https://www.bcg.com/en-us/capabilities/marketing-sales/next-generation-sales.aspx

Role Profile

As an Expert Project Leader/Associate Director you will provide deep expertise and insights to clients and help bridging the gap to meet future customer demands. You will significantly contribute to the development of our digital expertise. You will work on all aspects of Digital & End to End Customer Journey topics including for example: • Digital strategy and new business model • End to end customer experience strategy • E-commerce or Marketplace performances • Organization and transformation around digital and customer experience activities You will manage or contribute to ambitious projects for major actors across industries and geographies. The majority of your time will be spent leading and developing BCG project teams, solving key sales related issues for our clients. Collaborating on a daily basis with BCG partners and teams, you will be in contact with clients on executive level, and will combine deep expertise with superior strategic thinking and help our clients to develop tailored state of the art Digital & End to End Customer Journey approaches. You will also dedicate time to further develop our topic knowledge, contribute to business development initiatives and keep reinforcing your expertise on several dimensions, including: • eCommerce & market places : Delivering high performances on line with the appropriate strategy, analytics, user experience actions, digital investments & technologies ... • Demand Sensing: Generating sales opportunities proactively by leveraging predictive analytics (e.g., IoT) • eEnabled Sales Force: Equipping sales force with the right digital tools to enhance their performance • Data-driven Inside Sales: Maximizing the effectiveness of the omnichannel strategy based on data and system integration • Customer Journey Management: design of value driven customer journeys, focusing on the sales strategy on a customer-centric sales approach

Your Qualifications

• 8 to 15 years of experience in E-commerce and/or End to End Customer Journey related activities (e.g. e commerce and UX performance management, data-driven sales, customer success management), past consulting experience is a plus • Superior problem-solving and ability to work well under pressure in a demanding environment • A proven project and people leader with exceptional drive and commitment striving for excellence • Highly self-driven, well-structured yet flexible, able to think strategically / end-to-end • Willingness to travel internationally and to work remotely on client sites Education • Strong academics from a top-tier institution Professional Skills • Analytical and structured with excellent problem solving skills (hypothesis-driven approach etc • Solid business acumen and commercial capabilities • Excellent communication and persuasion skills • Excellent verbal and written communication skills in English and French Personal Attributes • Flexible, curious and creative, open for new things and able to propose innovative ideas • Independent and autonomous judgment • Collaborative team player and positive attitude T he Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.

Date Posted:

07-Mar-2018

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E-Verify Employer. Click here for more information on E-Verify.

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